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Experience Center Director
2 months ago
BHS Corrugated is seeking an Experience Center Director to join our growing team in our Charlotte, NC office
Summary:
The Experience Center Director will oversee the operations of our state-of-the-art Experience Center, which serves as a hub for training, qualification, and customer engagement. This role involves managing the demonstration and training resources of our showroom, coordinating training programs, and ensuring that the center delivers a world-class experience for both internal teams and external customers. This is a hybrid position requiring 10-20% travel.
Responsibilities:
Training and Qualification:
- Lead the development and deployment of a comprehensive qualification program for technical employees, in partnership with our Service leadership.
- Support Service team efforts in training customers on the use, maintenance, and safety of BHS equipment with the Training teams and Experience Center.
- Facilitate engagements with product specialists, engineers, and subject matter experts in NA and in Germany to ensure training content is accurate, up-to-date, and tailored to the needs of the business.
- Partner with HR team in developing and deploying robust professional development tools and training for all BHS NA employees.
- Monitor and assess the effectiveness of training programs and teams, adjusting as necessary to meet qualification standards.
Experience Center Management:
- Oversee the daily operations of the Experience Center, ensuring all equipment, facilities, and resources are well-maintained and fully operational.
- Manage scheduling and logistics for customer visits, training sessions, and product demonstrations.
- Continuously improve the layout and functionality of the showroom to enhance the customer experience.
- Work closely with the Sales and Service teams to align the Experience Center’s activities with broader business goals, ensuring a seamless customer journey.
- Ensure support to hosts for customer visits as they deliver compelling demonstrations and presentations that highlight the value and capabilities of our products.
Resource Management:
- Maintain an inventory of all equipment, tools, and materials used in the Experience Center, ensuring that everything is in optimal condition and available as needed.
- Manage budgets for the Experience Center, including procurement of new equipment and materials, and track expenses to ensure cost-effectiveness.
- Coordinate with vendors and suppliers for the timely delivery of necessary resources and services.
Team Leadership:
- Lead, mentor, and develop a team of trainers, coordinators, and support staff to ensure high performance and professional growth.
- Foster a collaborative and innovative work environment, encouraging the team to contribute ideas for improving the Experience Center’s impact.
- Conduct regular performance reviews and provide ongoing feedback to team members.
Requirements:
- Bachelor’s degree in business administration, operations management, training & development, human resources, or related field.
- At least 10 years of demonstrated experience in managing the effective deployment training in the manufacturing/industrial industry.
- Strong understanding of industrial equipment, products, services, and capabilities.
- Excellent organizational, interpersonal, and written communication skills are a must.
- Ability to successfully interact with all levels of the organization internally as well as with external partners and customers.
- Leadership experience with a track record of developing and motivating teams. Experience leading training, maintenance, and installation personnel preferred.
- Human and financial capital management skills that ensure project completion in line with budget and employee resources.
- 10 – 20% travel to BHS sites domestically as well as some international travel to our parent in Germany.
- Advanced/intermediate skills in MS Word, Excel, PowerPoint.
- Ability to stand, walk, and sit at a desk for 8 hours a day as this position will require being in our offices.
Salary & Benefits:
The salary range offered for this position is $140k - $165k per year.
- Medical, Dental, Vision and Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Company-Paid Long-Term Disability Insurance
- Generous 6% 401(k) Match
- Vacation / Paid Time Off
- Tuition Reimbursement
- Legal Assist and ID Theft
- Employee Assistance Program
About BHS:
BHS is the world’s largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.
