Current jobs related to Customer Service Specialist - Bridgewater - Infosoft, Inc.
-
Customer Service Specialist
6 days ago
Bridgewater, United States Insight Global Full timeJob DescriptionJob DescriptionPlease check your hotbooks for a Customer Service Specialist to sit in Bridgewater, NJ Company: HenkelPosition: Customer Service SpecialistOpenings: 1Length: 6 month contractLocation: Hybrid (8am-5pm), 10 Finderne Avenue, Bridgewater, NJ 08807 United StatesPay Rate: $29Bill Rate: PR X 1.47 ** NEED TO ASK IF THEY...
-
Customer Service Representative
2 days ago
Bridgewater, United States Insight Global Full timeDay-to-Day Insight Global is looking for a 6 month contract Customer Service Specialist for a client in Bridgewater, NJ for $29 an hour. Responsibilities for the role are as follows: Responsibilities:• Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset...
-
Client/Customer Services Representative
2 months ago
Bridgewater, United States Cynet Systems Full timeJob Description: Pay Range: $13hr - $18hr Responsibilities: Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer...
-
Customer Success Specialist
2 weeks ago
Bridgewater, United States UBT Full timeAbout Us Universal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...
-
Customer Success Specialist
3 weeks ago
Bridgewater, United States UBT Full timeAbout Us Universal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...
-
Customer Success Specialist
3 weeks ago
Bridgewater, United States UBT Full timeAbout UsUniversal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...
-
Customer Service Representative
4 weeks ago
Bridgewater, United States zobility Full timeJob Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...
-
Customer Service Representative
4 weeks ago
Bridgewater, United States zobility Full timeJob Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...
-
Customer Service Representative
1 month ago
Bridgewater, United States zobility Full timeJob Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...
-
Customer Service Representative
1 month ago
Bridgewater, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our a leading manufacturer, specializing in producing high-quality products...
-
Customer Service Representative
4 weeks ago
Bridgewater, Massachusetts, United States Wawa Full timeCustomer Service Associate Role at WawaAs a Customer Service Associate at Wawa, you will be responsible for providing an exceptional shopping experience for all customers. This includes greeting customers, responding to their requests and complaints in a timely and courteous manner, operating the cash register, scanning items, bagging merchandise, and...
-
Customer Service Representative
4 weeks ago
Bridgewater, Massachusetts, United States SULLIVAN TIRE COMPANIES Full timeAbout the Role:Sullivan Tire Companies is seeking a highly motivated and customer-focused Sales and Service Writer to join our team. As a Sales and Service Writer, you will be responsible for providing exceptional customer service, fostering a positive and friendly environment, and meeting the needs of our customers.Key Responsibilities:Greet customers,...
-
Customer Service Representative
3 weeks ago
Bridgewater, Massachusetts, United States Wawa Full timeAs a Customer Service Associate at Wawa, you will provide exceptional customer service and create a welcoming shopping experience. Key responsibilities include:Key Responsibilities Greet and assist customers in a courteous and efficient manner. Respond to customer inquiries and resolve issues in a timely and professional manner. Operate a cash register, scan...
-
Customer Service Coordinator
4 weeks ago
Bridgewater, Massachusetts, United States Penske Truck Leasing Full timeJob Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at Penske Truck Leasing. As a key member of our service department, you will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and managing the shop work plan. This is a 3rd shift position, working 10PM-6:30AM, Sunday to...
-
Customer Service Representative
4 weeks ago
Bridgewater, United States Joulé Full timeCustomer Service Representative Location: Bridgewater, NJ Hybrid Type: Contract 6 months Hours: M-F 8-5 Must Haves : Deliver a high-quality Customer Service Experience (CSX) by managing the complete customer journey and collecting feedback to foster continuous improveme...
-
Customer Service Representative
6 months ago
Bridgewater, United States Paragon Staffing Full timeParagon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions. Due to the growth, Paragon Staffing, LLC is looking for qualified customer service representative to join our team! We take the stress and trouble away from finding each individual the right employment...
-
Customer Service Representative
1 month ago
Bridgewater, Virginia, United States VIMO INC Full timeJob DetailsBridgewater, VA - Bridgewater, VAJob TypeFully RemotePosition TypeFull TimeSalary Range$14.50 - $16.00 HourlyJob CategoryCustomer ServiceAbout the RoleGetInsured is seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for...
-
Customer Service Representative
4 weeks ago
Bridgewater, Massachusetts, United States U-Haul Full timeCustomer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with...
-
Customer Service Representative
2 months ago
Bridgewater, United States The HRT Club Full timeFounded by Besins Healthcare, the HRT Club is a digital health platform with a mission to bring hormonal health to all. Today, The HRT Club is the only Direct To Consumer (DTC) platform working directly with healthcare professionals and pharma manufacturers to bring Rx products at the best cost to patients in need of therapies. Were passionate about...
-
Customer Service Representative
5 months ago
Bridgewater, United States The HRT Club Full timeFounded by Besins Healthcare, the HRT Club is a digital health platform with a mission to bring hormonal health to all.Today, The HRT Club is the only Direct To Consumer (DTC) platform working directly with healthcare professionals and pharma manufacturers to bring Rx products at the best cost to patients in need of therapies. We’re passionate about...
Customer Service Specialist
4 weeks ago
Job Title: Customer Service Specialist (SAP)
Pay Rate: $29/HR
Duration: 6 Months
Location: Bridgewater, NJ (Hybrid - Monday to Wednesday - Onsite; Thursday & Friday - Remote)
Shift: 8 am to 5 pm
Our client is a global industrial and consumer products manufacturer.
We are looking for a Customer Service Specialist (SAP) to deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey and collecting feedback to drive continuous improvement. Be the single point of contact for current and new Client's customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
- Accountable for customer-facing activities/customer experience, acting as a single point of contact for customers, adopting a customer-centric mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
- Run OTC and Customer Service Management, focusing mainly on customer interaction-related activities (in/outbound)
- Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer trust & relationships by supporting supply, commercial & application inquiries, collecting feedback, and identifying opportunities to drive customer satisfaction, including regular visits.
- Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
- Customer Service Experience Operations: Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
- Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
- Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
- Continuous Improvement: Contribute to reviewing existing operations in your area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer experience.
- Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use KPIs, performance management systems, and reports to improve personal performance.
- Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
- Time Management & Activities Planning: Plan your own activities on a daily, weekly, and monthly basis to ensure business continuity, enhance efficiencies, and improve customer satisfaction. Actively participate in team meetings to align priorities.
- Compliance: Comply with the Client's Corporate Standards, Global SHE, and Sustainability requirements.
Qualifications:
- Minimal education required for the position: High School Diploma
- Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales
- Customer-facing operations (i.e. Customer Service, Sales)
- Must have SAP (SAP92) and Service Cloud experience/Knowledge
- Order to cash process knowledge
- Cloud-based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
- Supply Chain understanding
