Customer Service Representative
2 days ago
Bridgewater, VA - Bridgewater, VA
Job TypeFully Remote
Position TypeFull Time
Salary Range$14.50 - $16.00 Hourly
Job CategoryCustomer Service
About the RoleGetInsured is seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance.
Key Responsibilities- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- 18 years of age or older
- Minimum Internet Speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the Training Period
- Commit to full attendance during the 3-week Training period
- Complete a background check and health screening
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT Compatible: Mobile Internet Service Providers and Satellite
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
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