Operations Manager

1 month ago


Dallas, United States Prada Group Full time

Position: Operations Manager


Department/Function: Retail / Store Operations


Reports to: General Manager/Store Director


Direct Reports: Stock Manager/Stock Specialist/Stock Associate, Alterations Manager/Tailor Specialist/Tailor


Job Summary/Purpose:

The Operations Manager is responsible for planning, directing, and coordinating daily operations.


Duties and Responsibilities:

  • Monitor all in-coming and out-going merchandise (in-transit/transfers of finished product, packaging and props), and oversee and authorize all aspects of messenger service, FedEx, UPS and all shipping and transfers
  • Review all expense reports/P&L’s for supplies
  • Manage maintenance, cleanliness, and organization of stockrooms and front of house
  • Work with stock manager on new hire trainings
  • Monitor weekly cycle count reports, splitting tickets, G/A reports, all reports that relate to inventory levels (KPIs)
  • Communicate with Corporate office to ensure that all new hires have uniforms and that new season uniforms arrive in a timely manner, monitoring that terminated employees return uniforms prior to leaving the company, ensuring the end of season destruction of old uniforms
  • Ensure that all transactions are in order and in accordance with Corporate procedure, including: phone orders/charge sends and charge backs
  • Support tailor shop with supply orders, equipment issues and maintenance according to Corporate standards
  • Monitor sensor application/procedures
  • Ensure proper floor presence and awareness
  • Touch base with all above support staff management and team
  • Authorize schedules for all support staff, create support management schedules
  • Processing payroll for all support staff including authorization and allocation of OT
  • Preparing/writing annual reviews for all support staff and support management
  • Documenting disciplinary actions and performance progress reports for all support staff and support management
  • Intense preparation in the months prior to inventory- becomes focal point for store
  • Work closely with inventory control team in corporate office to prepare inventory (Store Operations Area Manager, Loss Prevention Director)
  • Prepare all communications and conduct training seminars
  • Available to spearhead inventory process
  • Coordinate inventory schedules
  • Reconcile all inventory results and submit to Corporate
  • Liaise with loss prevention to keep track of developments (stock losses)
  • Oversee and schedule all weekly cycle counts
  • Ensure all Incident Reports (“IRs”) are completed with SM support
  • Compile all cycle count results (monthly) and send to Corporate
  • Communicate any issues to Technical Department (Request painters, electricians, fixtures from Italy etc.) and report everyday store maintenance issues
  • Successfully execute all support-related direction as provided by the Corporate partners


Qualifications and Skills:

Proficient in Microsoft Office

Professional communication skills

Flexible scheduling to needs of the business


Physical Requirements:

Lifting, pushing, pulling boxes without assistance

Must be able to pack, unpack, and move stock when supporting back of house functions

Must be able to work shift standing or walking


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