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Customer Service Representative

2 months ago

Geneva, United States Elite Tape (Tape Converter, Tape Distributor, Specialty Tapes) Full time

About Us: At Elite Tape, we are experiencing rapid growth and are committed to delivering exceptional service and quality products to our expanding customer base. We value innovation, teamwork, and a customer-first approach. Join us and be part of a dynamic team that is dedicated to excellence and continuous improvement.


Job Summary: We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will be passionate about helping customers, resolving issues, and providing an outstanding customer experience. You will play a crucial role in maintaining our reputation for high-quality service and customer satisfaction. Open to part-time candidate. Onsite job. REFERRAL FEE AVAILABLE


Key Responsibilities:

· Handle customer inquiries via phone, email, and chat with professionalism and efficiency

· Provide detailed information about our products and services

· Resolve customer issues and complaints, ensuring a positive resolution

· Process orders, returns, and exchanges accurately

· Maintain comprehensive records of customer interactions and transactions

· Collaborate with other departments to address customer needs and improve service processes

· Stay informed about product updates and company policies


Qualifications:

· High school diploma or equivalent; a college degree is a plus

· Proven experience in customer service or a related field

· Excellent verbal and written communication skills

· Strong problem-solving skills and attention to detail

· Ability to multitask and thrive in a fast-paced environment

· Proficiency in Microsoft Office Suite and customer service software

· A positive attitude and a team-oriented mindset


Benefits:

· Competitive salary and comprehensive benefits package offered

· Opportunities for professional growth and career advancement

· A supportive and collaborative work environment


How to Apply: Interested candidates should submit their resume and a cover letter highlighting their relevant experience to kathy@elitetape.com.

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