Customer Service Representative
5 days ago
As a Customer Service Representative at Food Lion, you will play a vital role in providing fast, easy, flexible, and friendly service to our customers. You will be responsible for assisting customers, maintaining a clean and organized store environment, and working collaboratively with other store associates to achieve our customer service standards.
Key Responsibilities
• Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner
• Maintain a clean and organized store environment by restocking shelves, sweeping and mopping floors, and taking out the trash
• Work collaboratively with other store associates to achieve our customer service standards and maintain a positive store atmosphere
• Assist customers with their purchases, including loading groceries into their vehicles and answering questions about products
• Maintain accurate cash handling and operate a cash register efficiently
Requirements
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
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