Fulfillment Manager
4 days ago
Role: Fulfillment Manager
Company Background: Seatnob® is a data-driven sports and entertainment ticket distributor and market-maker. We are a small team dedicated to personal and professional growth and excellence. We are relentless in our commitment to the ultimate fan, and are nimble in our ability to evolve with the rapidly changing landscape of digital ticket distribution. Our priority remains standing by our partners and lending our troubleshooting expertise to ensure the most seamless ticketing experience possible for fans.
Role Overview: We are seeking a Fulfillment Manager to lead and develop our remote fulfillment team. This role focuses on managing and improving our fulfillment processes and team performance.
Key Responsibilities
- Team Leadership: Manage and lead a remote team of fulfillment specialists.
- Fulfillment Oversight: Oversee all aspects of fulfillment, including order processing, inventory management, and system updates using our web-based tools.
- Training and Development: Conduct onboarding and continuous training for team members, ensuring all staff are proficient with our point-of-sale and other web applications.
- Process Optimization: Develop and implement streamlined fulfillment processes to boost efficiency and accuracy in order fulfillment.
- Performance Management: Monitor team performance and ensure high-quality standards are maintained and addressing operational issues as they arise.
- Cross-functional Collaboration: Coordinate effectively across different time zones, facilitating smooth communication and workflow between teams.
Qualifications
- Bachelor's degree or equivalent in Business or a related field
- 1+ years experience in customer service, operations, fulfillment, or leadership required
- Past experience with digital ticketing operations preferred
- Experience with web-based applications and point-of-sale systems
- Excellent organizational and communication skills
- Leadership skills with a track record of developing teams and improving processes
- Computer literacy including working knowledge of Google Suite applications (particular depth in Docs, Sheets and Gmail)
Job Type: Full-time
Pay: Competitive pay based on commensurate experience
Work Location: In office; this is not a remote position
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miami, United States seatsnob.com Full timeRole: Fulfillment ManagerCompany Background: Seatnob® is a data-driven sports and entertainment ticket distributor and market-maker. We are a small team dedicated to personal and professional growth and excellence. We are relentless in our commitment to the ultimate fan, and are nimble in our ability to evolve with the rapidly changing landscape of digital...
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