Senior Field Service Manager

3 months ago

Beaverton, United States ASMPT SEMI Solutions Full time

This position is responsible for managing a team on Engineers who are performing installation, qualification, maintenance, troubleshooting and repair of company supplied equipment of several products. This includes planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity as well as supervising company employees in the performance of their work. This also includes resolving internal and external conflicts. In this position the Senior Manager is required to be proficient in basic systems technologies and serve as technical resource Manager for regional customers. This position reports to the Director of Operations.



Duties and Responsibilities


  • Managing Key Customer programs while managing a team on employees
  • Uses analytical skills to structure resources, manage budget and ensure resources are in place to support customer activities.
  • Interface with customers to ensure schedules are met on a timely manner.
  • Manage local spares and inventories for installed equipment base.
  • Develop basic knowledge of all installed equipment base in region / market.
  • Develop technical competency of direct reports to ensure up to date knowledge base for new equipment installation and other activities.
  • Provide direction to staff, sets priorities, establish workload and provides support on decision making
  • Establish and maintain a working environment conducive to positive morale and teamwork.
  • Manage development, performance management, personnel issues, disciplinary measures for his team.
  • Provides technical expertise and leadership in assigned area. Performs or directs more complicated repairs when necessary.
  • Perform other duties as assigned.
  • Ability to clearly understand customer issues and manage timely resolution working with local team members and supply center.
  • Ability to work with global organization and groups.
  • Ability to work with internal and external customer and suppliers.
  • A dynamic ‘can do’ personality with excellent relationship building skills, and result-oriented approach.
  • Excellent communication skills (written, verbal), strong presentation skills including ability to interface and present to customers at all levels
  • Proficiency in Microsoft Office tools (Power point, Excel, Project, Word etc.) is essential.
  • Motivated, self-starter with demonstrated leadership skills and ability to manage multiple projects without direct supervision.
  • Approximately 50% Domestic and International travel required.



Education and Experience Requirements:


  • BS Degree from an accredited University with a minimum of 10 years’ experience in IC Packaging, SMT and Assembly related equipment, or an associate degree from a credited college or university with a minimum of 15 years working experience in IC packaging, SMT and Assembly related equipment
  • Experience with a minimum of two back-end processes is a definite advantage
  • Required certification may vary depending on actual work experience
  • Must have held a prior supervisory position
  • Must be fluent in English

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