Administrator, Laboratory Services

About NYC Health + Hospitals:

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts:

9:00 A.M – 5:00 P.M (Alternate Work Schedule May Be Required)

Job Description:

Purpose:

The Operations Director, under the direction of senior hospital administration, serves as an integral part of a multidisciplinary team, administering and overseeing the daily operations of the Laboratory Department and ensures the delivery of patient-centered, cost effective quality care, and a culture of safety across the continuum of care. Ensures optimal utilization of resources and compliance with clinical laboratory standards, resulting in improved outcomes and patient experience.

Specific Duties and Responsibilities:

The Operation Director, Laboratory is responsible for:

Leads the day-to-day operations of the laboratory through effective planning, organizing, prioritizing and evaluating of operational activities. Ensures alignment with the System’s mission, values, and business goals and performs daily rounds in the laboratory to provide supervision and assess the overall effectiveness of operations.

Partners with senior leadership, clinical staff, and other key stakeholders, to advance the Laboratory’s programs and initiatives, and monitors the impact and effectiveness of the laboratory programs.

Participates in collaboration with the Clinical Laboratory Director and/or Blood Bank Laboratory Director, sets the department’s objectives, operational and financial performance goals, monitors staff and resource utilization, overtime and laboratory workload on an ongoing basis and makes staffing adjustments to achieve departmental goals and objectives.

Ensures the ongoing review of existing laboratory policies and standard operating procedures to identify gaps or discrepancies and implement revisions, as necessary, to support quality control and risk management.

Serves as a principal advisor and key resource to senior leadership, clinical staff, and other appropriate parties on all matters pertaining to laboratory services, relevant regulatory requirements, and other factors relating to clinical excellence.

Monitors and reviews departmental safety data and presents key findings to the Environmental Health and Safety Officer and other appropriate parties and collaborates with staff to create strategies and recommendations for interventions and appropriate control measures.

Oversees the timely and comprehensive investigations of accidents and appropriate reports to local, state and federal public health and regulatory agencies. Makes recommendations for action plans for the prevention of accidents and to determine containment and control measures to foster a culture of safety for patients, staff and visitors.

Prepares and/or actively participates in the development of the laboratory fiscal year budget and allocation of funds and ensures operations run within budgetary guidelines.

Oversees processes governing the operation and maintenance of all laboratory equipment, instruments and supplies. Ensures equipment needs are met, participates in the selection of new equipment, and follows safety and quality management standards, including allotment of sufficient space for performance of laboratory tasks by staff.

Ensures selection of qualified laboratory personnel and ongoing maintenance of documentation regarding staff licensure and credentials and keeps complete and accurate documentation.

Establishes an environment conducive to continuing education for staff and assists in the development of in-services, training programs and activities, and coordinates orientation, training, and guidance to staff to support the continuity of care.

Oversees performance assessment and management, participates in selection and disciplinary activities and works with Labor Relations to enforce H+H policies. Ensures ethical standards of performance conduct in the performance of all duties by laboratory staff.

Maintains an effective working relationship with all regulatory and accrediting agencies and ensures appropriate coordination of audits and inspections, including the timely submission of corrective action plans and implementation of corrective actions, when required.

Participates in internal/external quality assurance/performance improvement (QA/PI) activities, programs, training, and relevant health care events, as required. Oversees and drives ongoing quality system assessment and improvement activities, identifies problems and recommends standard, cost-effective measures and improvements.

Promotes effective interdepartmental relationships through consultation with other departments as needed to collaborate in patient care and performance improvement activities and represents the laboratory in hospital wide committees to provide a comprehensive approach to clinical laboratory service delivery.

Ensures ongoing compliance and maintenance of the NYC Health + Hospitals policies and procedures with national standards and other applicable external regulatory requirements, guidelines and accreditation authorities as well as safety and quality management standards

Performs other related duties, as directed.

Perform all duties in alignment with the mission, vision, values, and behavioral expectations of NYC Health + Hospitals

Minimum Qualifications:

1. Holds and maintains a Clinical Laboratory Technologist License issued by the New York State Education Department (NYSED) and meets one of the qualification requirements of a laboratory supervisor as outlined in Title 10, Section 58-1.4 of the New York Public Health Law; and

2. Master’s degree from an accredited college or university in Biology, Medical Technology, Clinical Laboratory Sciences or a related field; and five (5) years of experience overseeing laboratory operations, creating and establishing laboratory programs and reviewing and interpreting safety data, in a hospital or health care setting, three (3) years of which must have been in a responsible administrative, managerial or supervisory capacity; or

3. Bachelor’s degree from an accredited college or university in one of the fields described in “2” above; and, seven (7) years of laboratory experience as described in “2” above, five (5) years of which must have been in a responsible administrative, managerial or supervisory capacity; or

4. A satisfactory equivalent of education, training, and experience. However, all candidates must be licensed and currently registered by the NYSED to practice as a Clinical Laboratory Technologist and meet one of the qualification requirements of a laboratory supervisor, as described in “1” above.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs