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Field Services Engineer

4 months ago

Austin, United States Fabworx Solutions Full time

Field Support Engineer– Austin, Texas

Join Fabworx as a Field Support Engineer based in Austin, Texas We are on the lookout for a dynamic team member to spearhead customer-facing technical support and contribute to the expansion of Fabworx’s footprint in semiconductor fabs across Austin, the U.S., and globally. This role is a mixture of sales engineer, new product development, and field technical support. It encompasses pre-sales and post-sales responsibilities, ranging from identifying customer needs, defining new products, and guiding product development, to hands-on tasks like equipment installation and evaluations. And as we expand our technical training offerings as a product, you'll play a pivotal role in assisting the training department with content creation.

Under the guidance of the Director – Applications Engineering and Technical Support, you will champion engineering efforts, build enduring customer relationships at all levels, and enhance technical interactions. This position is instrumental in propelling projects forward within fabs and actively contributes to the creation of technical marketing and engineering documents, including white papers, technical sales presentations, installation procedures, application notes, and 8D reports.

Our primary processes / tools of interest are in PVD, CVD, Etch, RTP, and Epi.


Primary Responsibilities/Expectations:

· Customer Relationship: Act as the technical bridge between Fabworx and customers.

· Product Line Support: Support the Fabworx product line at your assigned fabs, including installation, troubleshooting, calibration, and general customer support.

· Technical Presentations: Collaborate with sales to deliver compelling technical presentations to prospective customers.

· CIP Product Opportunities: Work closely with customers to identify Continuous Improvement Program (CIP) opportunities, guide them through development, and ensure commercial success.

· Beta Testing and Evaluations: Oversee Beta testing and customer product evaluations, ensuring successful completion.

· Data Collection: Collect product field performance data to support sales, product improvement, and marketing efforts.

· Training Modules: Consult with our training department to develop and deliver various tool training modules to customers.

· Global Support: Travel occasionally to other regions worldwide to support various Fabworx activities and customers.


Education and Experience

· Qualifications: A.S. or B.S. in engineering or a related technical field.

· Experience: 7+ years of experience in semiconductor equipment, either in customer support or as a fab engineer.

· Expertise: Good general knowledge of wafer handling robotics, with hands-on experience in LAM, TEL, or AMAT being a plus.

· Communication Skills: Strong verbal and written communication skills, including command of the English language.

· Relationship Building: Ability to independently establish and maintain relationships with customers and co-workers.


Related Traits:

· Attention to Detail: Strong attention to detail and a keen eye for identifying continual improvement opportunities.

· Self-Motivated: Self-motivated and able to thrive in a less-structured work environment that emphasizes internal collaboration.

· Growth-Oriented: Desire to be in a role with long-term growth opportunities in a low-turnover company.

· Environmental Consciousness: A conviction that industrial manufacturing can be environmentally conscious, with a commitment to contributing to Fabworx's environmental transition.

We know there are strong candidates who may not meet every requirement listed and who have important skillsets we haven’t thought of. If that’s you, please apply and tell us about yourself.


Fabworx Solutions

Fabworx began in 2002 with a focus on improving the mechanical performance of semiconductor wafer processing equipment robots. That initial idea grew to now include an array of hardware innovations across PVD, CVD, Diffusion, Etch, RTP, and more. We have little interest in doing what others can do but cheaper. Instead, we focus on fixing problems few are addressing with our unrivaled products.

Our business reaches across the globe from the United States to East and Southeast Asia to Europe. We’re headquartered in Austin with branch offices in South Korea and Taiwan and distributors in ten other countries.


Who We Are:

  • A family-friendly small company that’s light on red tape and heavy on novel thinking and creative approaches
  • A company that respects your input and gives you a voice in company direction
  • A just-right balance between teamwork and personal contribution
  • An ISO-certified manufacturer that doggedly strives for zero defects
  • A team doing all of this in one of the most unique office spaces in the East Austin community


What We Believe:

  • This isn’t a job. It’s your career. We’re dedicated to your personal and professional growth.
  • A good career and a good life are not incompatible. Take care of your loved ones. Use your PTO. Enjoy your life.
  • Hybrid work is here to stay. If you can effectively do your job remotely, you’re welcome to do so for much of the time.
  • Every business, no matter the industry or size, should urgently do what it can to reduce its environmental footprint.
  • Business should be a force for good.


Benefits

  • 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)
  • Company Bonus Program
  • 401(k) with Company Matching
  • Flexible Scheduling Options for Family Care Needs
  • Medical, Dental, and Vision Insurance and Benefits
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Health Savings Accounts and Flexible Spending Account Options


Diversity

Fabworx Solutions is an equal opportunity employer. We do not discriminate, period.

Job Type: Full-time

Salary: From $85,780.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance