Senior Customer Support Representative

3 days ago


Chicago, United States Synergy Interactive Full time

About the job

Senior Customer Support Representative

Chicago, IL

Onsite

50k - 60k base salary


About

We're a dynamic tech startup revolutionizing the industry with our groundbreaking software product. We're seeking a passionate and results-driven Customer Support Specialist to join our team in Chicago.


Your Role:

As a Customer Support Specialist, you'll play a pivotal role in ensuring exceptional customer experiences. You'll work independently to:

  • Provide top-notch support: Offer timely and accurate assistance to customers through various channels, addressing their inquiries and resolving issues efficiently.
  • Troubleshoot with expertise: Diagnose and resolve technical problems related to our software's functionality, billing, and usage.
  • Collaborate effectively: Work closely with internal teams to escalate complex issues and track their resolution.
  • Stay knowledgeable: Maintain a deep understanding of our product to provide expert guidance and support to customers.
  • Drive improvements: Identify trends in customer feedback to suggest process enhancements and contribute to ongoing product development.
  • Create exceptional documentation: Assist in developing comprehensive help guides, FAQs, and other support resources.
  • Deliver exceptional service: Exceed customer expectations by consistently delivering high-quality support and resolving issues promptly.


Requirements:

  • 2-4 years of customer support experience in a software or technology-related field.
  • Proficiency with web support tools and processes.
  • Excellent verbal and written communication skills, capable of explaining technical concepts clearly.
  • Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms.
  • Strong problem-solving, organizational, and customer-focused skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with software products and technical support is a plus.


Preferred Qualifications:

  • Experience leading or contributing to customer experience teams.


Join Our Team:

If you're a dedicated and customer-oriented professional looking to make a significant impact in a growing tech company, we encourage you to apply.



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