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Senior Customer Service Representative

2 months ago

North Chicago, Illinois, United States Great Lakes Credit Union Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Great Lakes Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Member Service: Respond to member inquiries and resolve issues in a timely and professional manner.
  • Product Knowledge: Stay up-to-date on our products and services, and use this knowledge to cross-sell and upsell to members.
  • Problem-Solving: Use critical thinking and problem-solving skills to resolve complex member issues.
  • Communication: Communicate effectively with members, both verbally and in writing, to ensure that their needs are met.
  • Teamwork: Collaborate with other team members to achieve departmental and organizational goals.
Requirements
  • Experience: 3-5 years of experience in a customer service or related role.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer

As a Senior Customer Service Representative at Great Lakes Credit Union, you will have the opportunity to work in a dynamic and supportive team environment, with a competitive salary and benefits package.