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Director of Fulfillment

3 months ago

Memphis, United States Cart.com Full time

Who We Are:


At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.


Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.


We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.


Cart.com is building a community that is committed to living out these 6 core values:


  • WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.
  • WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
  • WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.
  • WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.
  • WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.
  • WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.


This position is open to applicants or individuals who are located in or around Memphis, TN and able to work Monday-Friday 8:00am-5:00pm with flexibility for longer hours based off of business and peak needs.


The Role:

The main goal of the Director of Operations is to lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over an ambient temperature fulfillment center (including pharmaceutical cold chain storage of both -20 and -80 degrees Celsius).


In this role, you will drive team execution of the defined operational plans, regulatory compliance, financial spend, maintaining optimal storage conditions, and managing the overall efficiency of warehouse operations.


What You’ll Do:

  • Manage yearly budget and own monthly P&L for assigned site
  • Develop Operations Managers and supervisors; Develop talent and site succession plans
  • Oversee 800k sqft ambient temperature fulfillment center featuring 200k sqft dedicated to cold storage
  • Own operational standardization and continuous improvement
  • Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
  • Ensure compliance with all regulatory requirements and company policies
  • Provide direction and support to direct reports.
  • Coach to ensure career development, productivity and quality objectives are consistently achieved
  • Maintain a working knowledge of all operational processes
  • Interact with senior management while providing updates and solutions on issues about business impact
  • Engage with broader team for support to site operations

Who You Are:

  • Extensive cGMP knowledge and how it applies to specialized cold chain shipping
  • Development and use of cold chain packaging solutions
  • Experience in ultra-low frozen storage and shipping practices
  • Knowledge of and execution of validation protocols, utilizing ISTA standard
  • Have detailed knowledge of distribution, fulfillment, and logistics
  • Use of pre-qualified and/or validated shipping solutions
  • Knowledge and use of both active and passive shipping methods
  • Knowledge of building automation systems, set-points, excursions
  • Ability to investigate process deviations to complete full investigations and determine root cause to prevent future shipping excursions
  • Support your leadership team on finding solutions to operational challenges as client needs evolve
  • Strong communication and presentation skills
  • Sense of urgency to identify and rally teams to address issues
  • Problem solving thought process Lean thinker, continuous improvement leader
  • Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
  • Organizational agility and good influencing skills


What You’ve Done:

  • 7+ years of experience in warehouse management,
  • 5+ years in cold chain storage within the pharmaceutical industry
  • Extensive knowledge of deep cold chain storage requirements
  • Financial/Cost Management and ownership via budget building – $30-$75M in revenue scope
  • Bachelor’s degree in Supply Chain Management, Logistics, Pharmaceutical Sciences, or a related field
  • Demonstrated ability to manage operations supporting government contracts is highly desirable
  • Experience leading culture improvements and/or transformation
  • Experience in Lean and Continuous Improvement methodology
  • Experience working in pharmaceutical distribution operations
  • Proactive, numbers driven and a anticipated planner
  • Business Leadership Development experience


Top Candidates will also have:

  • Knowledge of Warehouse Management Systems
  • Extensive knowledge of deep cold chain storage requirements
  • Culture of improvement or transformation with continuous improvement experience.



Physical Demands & Working Conditions:

  • Able to lift 25+ lbs
  • Ability to work in extremely cold environments
  • Flexibility to work outside of standard business hours as needed
  • Strong attention to detail and commitment to maintaining high standards of quality and compliance


Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.


All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.