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Product Owner

2 months ago

Stamford, United States Insight Global Full time

Must-haves:

  • 2-5 years experience as a product owner, product analyst or business analyst
  • Strong ability writing up business requirements and presenting to stakeholders
  • Experience working on projects that enhance customer experience/ experience working with digital products / experience working with marketing, A/B testing data
  • Experience working in an agile or waterfall methodology
  • Experience with JIRA and MS tools
  • Bachelors Degree
  • Solution oriented, great communication/presentations skill necessary


Plusses:

  • Telecom Industry Experience


Day-to-Day:

A Fortune 100 client is looking for a Product Analyst to sit in Stamford, CT. This person will be joining the Digital Service and Customer Experience team. They are responsible for actively and consistently support all efforts to simplify and enhance the customer experience. This team specifically support the chat channel. Our client is investing in their product team that supports the self-service chat bot feature across web and mobile platforms. This team serves as a conduit between a powerful chat bot tool and the platform owners of the features. You will be the Product Analyst to drive product vision to innovate on this new platform. Because this is a newer tool, there is still a rich backlog and features to be rolled out, of which you will be directly supporting. You will have the opportunity to interact with a multitude of stakeholders, make data-driven decisions, and have a direct hand at the creation of use cases and user journeys.