Customer Service Representative
1 week ago
Position Details
o Remote position, must be local to Cary, NC o Initial 6 weeks of training onsite, then remote 3. Travel Requirements o No travel required 4. Experience Requirements o A couple of years in customer care experience o Preferred: BA degree, conflict management skills, ability to handle difficult conversations o Proficiency in Excel, SAP, and Magellan Genesis phone system 5. Urgency o Need to fill the role ASAP 6. Interview Process o 1-hour Teams interview with a panel o Camera on, answering a set of questions 7. Compensation o $33.00 Hr 8. Work Hours o Monday: 3 PM - 12 AM o Tuesday-Wednesday: Off o Thursday-Friday: 3 PM - 12 AM o Saturday-Sunday: 12 PM - 9 PM 9. Must-Have Skills 1. Critical thinking 2. Active listening 3. Communication, clear and proficiently in English. 4. Empathy and understanding of customer needs 5. Conflict resolution 10. Additional Information o Support with service engineers and strategic partners o Multi-tasking required o 6 weeks of training with shadowing
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Healthcare Customer Service Representative
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Customer Service Lead
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