Analytics Team Lead

1 week ago

Boston, United States Returnalyze Full time

About Us:

Returnalyze is the retail industry’s leading AI-driven returns analytics software company, empowering brands to reduce return rates, lower operational costs, uncover hidden revenue opportunities and improve customer satisfaction and loyalty.


Returnalyze is on a mission to leverage returns analytics AI to help retailers turn returns into revenue today. With some of the biggest retail names as customers such as J Crew, Wolverine, Brooks Running, Madewell, Perry Ellis and many others, Returnalyze has huge momentum and will dominate this huge market opportunity.


The Role:

Come join our growing team and help the world’s leading brands understand the drivers behind their returns. Working for an early stage company allows you to learn many different facets of a business, exposes you to various roles, and provides you with a variety of responsibilities and great challenges.


We are seeking an Analytics Team Lead to be part of our Customer Success team. This person needs to have both client-facing skills and an analytics/math background. The ideal candidate will be responsible for ensuring the success of our clients by analyzing data and providing actionable insights and recommended actions. You will work closely with our clients to understand their goals and objectives, identify areas of opportunity, and develop strategies to achieve their desired outcomes. You will also collaborate with the customer success and analytics teams, serving as the analytics lead.


Responsibilities:

●     Analyze client data either via the Returnalyze dashboard or by using coding languages such as SQL to create reports and identify trends, patterns, and actionable insights.

●     Serve as the team’s analytics lead, QA’ing work of customer success team members and junior analysts.

●     Serve as a liaison between clients and internal teams, advocating for the needs of the client and providing

feedback to inform product development.

●     Work closely with clients to understand their goals and objectives, and develop strategies to achieve them.

●     Maintain strong relationships with clients, serving as a point of contact for any questions or concerns.

●     Stay up-to-date on industry trends, best practices, and emerging technologies in analytics and client success.

●     Learn about and be able to speak to the returns industry and Returnalyze’s proprietary solution and capabilities.


About You:

●     At least two years of interfacing with clients/customers

●     Strong SQL language skills. Experience with Snowflake, Looker (LookML), BigQuery, Python, Vertex AI, and related technologies is a plus.

●     Bachelor's degree in data analytics, data science, statistics, business analytics or a related field.

●     Strong analytical skills, with the ability to analyze and interpret complex data sets.

●     Familiarity with causal impact analysis (A/B testing, causal inference from observational data) and predictive models.

●     Excellent communication skills, with the ability to present data and insights in a clear and concise manner.

●     Proven ability to build strong relationships, and to work collaboratively with teams.

●     Ability to prioritize tasks, and manage multiple projects simultaneously.

●     Have a general understanding of the retail business.


Soft Skills:

You're a great fit if you possess our core values of ownership, innovation, putting customers first, and team collaboration, and exhibit the following:

●     Adaptable, flexible and speak your mind

●     Self-motivated and curious to learn new things

●     Passionate about using client data and analytics to reshape business outcomes and disrupt the status quo

●     Natural curiosity about how technology works, and problem solving skills

●     Strong attention to detail and great organizational skills

●     Eager to learn and grow, and open to direct feedback


Why Join Us?

●    Impact: Be part of the team that is changing the way retailers reduce returns, unlock revenue, and enhance customer loyalty.

●    Innovation: Work on cutting-edge technology and have the opportunity to influence the direction of our platform.

●    Growth: Opportunities for professional development and career advancement in a fast-growing company.

●    Culture: A collaborative and inclusive work environment that values diversity and encourages creativity.

●    Benefits: Competitive salary, stock options, flexible work schedule, health insurance, 401(k), and more.

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