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Customer Service/Order Administration Specialist

3 months ago

Mount Olive, United States Tronex International, Inc. Full time

About Tronex:


Tronex International, Inc., is a highly respected, multiple award-winning, national & global brand and innovator of disposable Personal Protective Equipment (PPE). Founded in 1989, Tronex delivers a complete range of cross-contamination control and infection-prevention solutions to the healthcare, foodservice, hospitality, and government industries, as well as consumer, retail, and E-Commerce markets.


Position Overview:


Tronex is seeking a thorough and detail-oriented individual with a customer-centric attitude, superior order management skills, and the ability to professionally service our National Accounts within our fast-paced Customer Service department. This position will focus on the processing of unique purchase orders, communicating with customers on a daily basis, acknowledging and addressing all inquiries in a timely and friendly manner, and working closely with department members and cross-functional teams.


Job Responsibilities:

  • Accurately process purchase orders for National Accounts / large program businesses in an expeditious manner, including working with cross-functional teams to ensure timely delivery of orders.
  • Acknowledge and address all customer inquiries in a timely manner; address any issues that may occur and escalate to management for their engagement and support.
  • Add value to the business by providing outstanding customer service, engage customers, understand purchasing trends, and build relationships with buyers by accounts.


Job Requirements/Qualifications:

  • Bachelor’s Degree preferred
  • Minimum of 3 years of Customer Service or related business experience within a national business environment
  • Strong computer proficiency, Outlook with high level Excel skills. Previous experience with SAP Business One highly recommended.
  • Excellent oral and written communication skills, listening skills, and attention to detail and accuracy
  • Exceptional phone etiquette


The position is located full time on site in our Mount Olive, NJ Headquarters.

Tronex International, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability