Customer Sales Specialist

1 month ago


New York, United States X4 Life Sciences Full time

A long term Medical Equipment Manufacturer is looking for a talented and competitive Customer Care Associate/Inside Sales who thrives in a sales/manufacturing industry to join their dynamic Brooklyn, NY based team.


Our client is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies.


The Customer Care Associate/Inside Sales position performs a variety of support tasks to offer exceptional service to customers/clients.


  • Reaching out to new leads generated by outbound call programs to present the company and its products.
  • Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience a plus)
  • Listening to customers’ concerns and providing detailed information regarding products & services.
  • Presenting customers/clients with additional information regarding new products and/or services
  • Determining the quickest, most effective method to respond to a client’s or customer’s questions.
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Willingness to take on additional projects as requested.
  • Strong work ethic
  • Shows interest in the manufacturing industry.
  • Experience related to sales, medical devices & terminology.
  • Strong phone presence and experience making frequent calls daily.
  • Excellent attention to detail and written and verbal communications skills.
  • Ability to multi-task, prioritize, and manage time effectively.


Requirements:

  • Bachelors in biology or related field
  • Minimum 3 years’ experience in inside sales team, preferentially in medical device industry or pharmaceutical industry
  • Good organizational skills
  • Phone sales skills
  • Verbal and written communication skills


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