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Customer Experience

3 months ago

New York, United States HealthyLine Full time

**Company Overview**:
Join HealthyLine, a leading provider of wellness products, dedicated to enhancing the well-being of our customers through innovative solutions. Our mission is to promote holistic health and wellness, and we are committed to delivering exceptional products and experiences to our audience. As a Customer Experience & Sales Specialist, you will play a pivotal role in providing exceptional customer service and support while also driving sales for HealthyLine products.

**Responsibilities**:

- Provide exceptional customer service and support via phone and online channels for HealthyLine customers.
- Handle inquiries, resolve issues, and address customer concerns promptly and professionally to ensure a positive customer experience.
- Process orders efficiently and accurately, following established procedures and guidelines.
- Utilize CRM systems to manage customer interactions, track sales leads, and maintain accurate records of customer interactions and transactions.
- Effectively use sales automation tools to streamline processes and enhance productivity.
- Conduct high-ticket sales by answering phone call inquiries and engaging with potential customers, understanding their needs, and recommending suitable HealthyLine products.
- Maintain regular communication with clients to build relationships, provide product information, and offer personalized recommendations.
- Actively promote the benefits and features of HealthyLine products to drive sales and meet revenue targets.

**Requirements**:

- Provide exceptional customer service and support via phone and online channels for HealthyLine customers.
- Handle inquiries, resolve issues, and address customer concerns promptly and professionally to ensure a positive customer experience.
- Process orders efficiently and accurately, following established procedures and guidelines.
- Utilize CRM systems to manage customer interactions, track sales leads, and maintain accurate records of customer interactions and transactions.
- Effectively use sales automation tools to streamline processes and enhance productivity.
- Conduct high-ticket sales by answering phone call inquiries and engaging with potential customers, understanding their needs, and recommending suitable HealthyLine products.
- Maintain regular communication with clients to build relationships, provide product information, and offer personalized recommendations.
- Actively promote the benefits and features of HealthyLine products to drive sales and meet revenue targets.
- Follow up on inbound leads. Getting more information about leads to confirm that they qualify to be a reseller or affiliate.
- Contact local businesses ahead of trade shows to book meetings (this can be attendee list, lead generation, etc.)
- Outreach for instore partnerships by contacting local businesses and/or potential brands that would be interested in using our space.

**Salary Starts at: $70,000**

Pay: From $60,000.00 per year

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- New York, NY 10018: Relocate before starting work (required)

Work Location: In person