Senior IT Services Technician 558030
2 months ago
Job title: Senior IT Services Technician
A leading law firm is searching for a Senior IT Services Technician to join their team. In this role you would be responsible for leading local IT operations and providing a high-quality technology experience for the lawyers, staff, practice groups, and clients.
Duties and Responsibilities:
- Support the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving the Firm’s technology solutions.
- Serve as an extension of the Firm’s IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
- Diagnose and resolves technology issues reported by end-users in a timely manner.
- Manage the lifecycle of regional technology, configure and deploy end-user and office devices, including laptops, printers, and handheld devices.
- Participate in identifying and supporting delivery of proactive maintenance and upgrades to Firm appliances and systems in partnership with IT solution owners.
- Lead the identification of continuous improvement opportunities for support services in coordination with management and centralized IT teams.
- Support the measurement and reporting of services to evaluate effectiveness and demonstrate value to the Firm.
Qualifications:
- College degree (Computer Science, Information Systems, or a related technical discipline preferred)
- Technical certification(s) are preferred (e.g., MCSE, Cisco CCNA)
- 5+ years of relevant experience, ideally in a large Law Firm setting, or a legal information services provider.
- Proven experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365 / 2021)
- Proven experience in troubleshooting and repairing end user devices and appliances (e.g., PCs, Laptops, Printers)
- Experience with current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software.
- Experience with routers, switches, and other networking equipment
- Experience with secure LAN infrastructure, firewalls, and VPN technologies.
- Experience with remote systems such as Citrix.
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