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Senior IT Engineer

1 month ago

Palo Alto, United States GeGa IT Solutions Full time

About us

Character’s mission is to give everyone on earth access to their own deeply personalized superintelligence that helps them live their best lives. Achieving our mission will require solving ambitious technical challenges, including engineering, research, and design, and we are assembling a world-class team to do so. Our founding team includes AI pioneers from Google Brain and Meta Research whose research has led to major breakthroughs in natural language understanding and dialog applications such as Transformers and Google LaMDA. Check out our

beta

to get a glimpse into the future.

Responsibilities: As the founding member of our IT team, you will own a broad set of responsibilities in support of our employees and the organization-wide IT operations of

Character.ai . Manage and maintain the technology our employees rely on - MacBooks, Google Workspace, employee productivity applications - and the IT infrastructure that helps us securely operate at scale. Design and implement projects to support the growth and scaling of our fast-growing organization. Job responsibilities may include: Configuring and deploying mobile device management systems, including defining device policies to meet security requirements

Integrate device posture checks with access control infrastructure

Integrate SaaS platforms and internal tooling with Single Sign-On

Define onboarding and offboarding processes, including automated device provisioning

Manage enterprise SaaS accounts and systems

General IT support for employees and the organization as needed

Requirements: Competitive candidates will have: At least 3 years of experience providing IT support to employees

Experience with MacOS mobile device management (MDM) using Jamf, Mosyle, or Kandji

Experience integrating SaaS platforms with Single Sign-On using common federated identity protocols (SAML, OIDC)

Experience inventorying hardware and provisioning MacOS devices

Familiarity with Google Workspace administration

Demonstrated ability to work autonomously to identify and resolve problems independently

Familiarity with zero trust principles

Outstanding candidates will have one or more of the following: Linux system administration experience

Windows mobile device management (MDM) experience

Familiarity with CrowdStrike Falcon

Experience with access control audits

Previous experience in a technology startup

You will be a good fit if you are proactive and have a “get things done” mindset. Given our current pace of growth and load on our systems, most people have had a significant impact during their first week at the company. Character is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. We value diversity and encourage applicants from a range of backgrounds to apply.

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