Help Desk Technician

4 weeks ago


Palo Alto, United States Specialized Recruiting Group Full time

We are recruiting for a Senior IT Services Technician at an AMLAW 50 firm in Palo Alto. 10% in your 401K Excellent compensation, bonuses and benefits. 5 days on site work 8:30am - 5pm. Overtime as well. Law firm or professional services preferred. 5 plus years experience required.


The position is responsible for leading local IT operations and providing a high-quality technology experience for the lawyers, staff, practice groups, and clients. This role serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support. This role requires a solid technical background across a wide range of Firm technology solutions, including but not limited to end-user technology appliances (e.g., laptops and peripherals) along with the applications and services that run on them, office devices and end-points (e.g., network appliances, telecom/printer services), and conferencing capabilities (e.g., Audiovisual technologies). The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent/resolve issues enables the Senior IT Services Technician to deliver a gold-standard technology experience for the regional office(s) they support.



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