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IT System Administrator

5 months ago

Ocala, United States eResources Full time

ITonDemand, a Division of eResources LLC, is looking for a System Administrator to join our Managed Services Support Team. This position is based in our Ocala, FL office though work is often conducted at customer sites; hybrid schedule 3 days in office, 2 days remote.


Primary Responsibilities

  • Respond to customer support escalation tickets promptly, providing high-level technical support, while documenting resolutions daily.
  • Provide on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Exchange, & SQL.
  • Manage Customer Windows Server environments that function in varying AD, DNS, DHCP, File, Print, Scan, SQL, Exchange roles.
  • Manage Customer Network environments that include wired, wireless, VLAN’s, Firewall, and Edge Security Services.
  • Actively collaborating in the development and maintenance of IT Support processes.
  • Identifying infrastructure system needs and providing feedback for development.


Required Technical Skills & Experience

  • Minimum 5 years experience working in a technology/IT related field
  • Minimum 3 years experience working for a Managed Service Provider (MSP) or IT Company
  • Microsoft Windows Server, Active Directory, Microsoft Exchange, & SQL
  • Virtualization: VMware, Hyper-V
  • Terminal Services setup and configuration
  • Router/firewall configuration and management
  • Microsoft Windows
  • Microsoft Office 365 including Azure, Teams, One Drive, and SharePoint
  • LAN/WAN, DNS, DHCP, and Domain Controllers
  • Wireless Network Configuration & Troubleshooting
  • Printer/Scanner Setup & Configuration


Preferred Skills & Experience

  • 2- or 4-year degree in a Computer Science/Engineering area of study
  • Experience working for an IT consulting or computer services company
  • Microsoft/Apple/CompTIA certifications (A+, N+, Security +, MCP, ACP)
  • Mac OS X troubleshooting & integration into Windows networks
  • VPN implementation


Other requirements

Reliable form of transportation, valid driver's license, and proof of insurance that meets the minimum requirements for your State.


What it takes to be an ITonDemand Team Member

  • Self-motivated: You understand assigned goals and objectives and take pride in seeing them completed quickly and efficiently. You're driven, even when no one is watching. You own the problem.
  • Exceptional communicator: You can communicate diplomatically and consistently with internal teams and clients.
  • Tech-savvy, tech-smart: You've been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You can execute and prioritize tasks in a high-pressure environment.
  • Team-player: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. "That's not my job" isn't in your vocabulary.
  • Hungry for growth: You thirst for more -- learning, achievement, and expertise. You enjoy exploring new products and services and crave expanding your knowledge base for the benefit of your team, and for yourself.


Are you ready to join the ITonDemand Team? We can't wait to meet you