High-Level IT Support Specialist

3 days ago


Warren, Michigan, United States United Refining Company Full time

**Job Summary:**

We are seeking a highly skilled High-Level IT Support Specialist to join our team at the United Refining Company.

**About the Role:

The ideal candidate will be responsible for providing top-notch technical support and maintenance for our Plant Information Server, Engineering Department File Archive server, and client-side machines. This includes administering Windows servers, PI software, SQL Server databases, and hardware/software interfaces with OPC historian machines.

You will be the primary administrator for the Engineering Department File Archive server and access, as well as install and maintain data delivery and visualization on client-side machines. Your responsibilities will also include developing and maintaining Processbook PI information libraries, installing and maintaining data collection on client machines, and supporting Engineering Department Personal Computers (30+) and Refinery Plant environment Personal Computers (30+).

**Key Responsibilities:**

  • Administering Plant Information Server, Engineering Department File Archive server, and client-side machines
  • Maintaining data delivery and visualization on client-side machines
  • Developing and maintaining Processbook PI information libraries
  • Installing and maintaining data collection on client machines
  • Supporting Engineering Department Personal Computers (30+) and Refinery Plant environment Personal Computers (30+)

**Requirements:

To be successful in this role, you will need:

  • Bachelor's degree in Computer Studies or related field
  • Strong knowledge of server administration, TCP-IP network administration, personal computer administration, personal computer repair, and troubleshooting
  • Experience with Microsoft Windows (NT, XP, Win 7, Win 8), Microsoft Server (2000, 2003, 2008, 2012), Microsoft Office (2003, 2007, 2010, 2013, 2016), SQL Server (2008, 2012), PI Processbook, PI Datalink, PI SMT, PI Manual Logger, PI Asset Framework, DeltaV, Aspentech, AutoCad, Adobe Suite, GriTs, 7-Zip, IIS 8, Oracle Primavera, Microsoft Project, and Microsoft Visio
  • Excellent problem-solving skills and attention to detail
  • Able to work effectively in a fast-paced environment and prioritize tasks accordingly

**Benefits and Salary:**

This is a full-time position offering a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits including medical, dental, vision, and 401(k) matching.

**Work Environment:

Our office is located in an industrial area with a mix of office and refinery environments. You will spend approximately 75% of your time in the office and 25% in the refinery environment.

**Physical Demands:**

This role requires moderate physical demands, including lifting up to 50 pounds and working at heights. Field activities may require entry into confined spaces, navigating among field equipment and piping, and ladder/stair access to elevated structures and platforms.



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