Hotel Front Desk Clerk

2 months ago


Atlanta, United States Aloft Atlanta at the Battery Atlanta Full time
Description

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Handle customer complaints as necessary
•Bookkeeping: keep accurate records of all hotel guest account information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Comfortable taking telephone calls and mitigating stressful situations
•High school diploma, GED, or equivalent
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Front Desk Clerk

    1 month ago


    Atlanta, United States HYATT Hotels Full time

    Hyatt Hotels - 1232 Hammond Drive [Guest Service / Concierge] As a Front Desk Clerk at Hyatt Hotels, you'll: Assist guests efficiently, courteously and professionally at all times; Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner; Post guest charges, collect payments and follow all cash handling...


  • Atlanta, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...


  • Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    Job OverviewWe are seeking a highly skilled and professional Hotel Front Desk Attendant to provide exceptional service to our guests. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.Key Responsibilities:Manage guest information, distribute keys and room assignments, and answer...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...


  • Atlanta, Georgia, United States Aloft Atlanta at the Battery Atlanta Full time

    Job Title: Hotel Front Desk RepresentativeJob Summary: We are seeking a skilled Hotel Front Desk Representative to welcome guests, manage accounts, and provide exceptional customer service at Aloft Atlanta at the Battery Atlanta.Key Responsibilities:* Handle customer complaints and concerns in a professional and courteous manner* Maintain accurate records of...

  • Front Desk Clerk

    2 weeks ago


    Atlanta, United States State of Georiga Full time

    Atlanta Technical College (ATC) is seeking highly qualified applicants for its Front Desk Clerk / Receptionist (Part-Time) position in the Dual Achievement division. This position is located on Atlanta Technical College's South campus, just South of Receptionist, Clerk, Front Desk, Technical, High School, Administrative


  • Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a highly skilled and friendly Front Desk Agent to join our team at The American Hotel Atlanta Downtown. As a Front Desk Agent, you will be responsible for providing exceptional customer service, managing guest arrivals and departures, and ensuring a seamless experience for our guests.Key...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...


  • Atlanta, Georgia, United States Hotel Clermont & Tiny Lou's Full time

    Job Title: Night AuditorAbout the Role:Hotel Clermont & Tiny Lou's is seeking a Part-Time Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial records, providing exceptional customer service, and performing various administrative tasks.Key Responsibilities:Verify and reconcile all financial...

  • Front Desk Associate

    4 weeks ago


    Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time

    Job SummaryThe Front Desk Agent will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for all hotel guests. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesGreet guests warmly and efficiently, providing...

  • Front Desk Agent

    2 months ago


    Atlanta, United States Schulte Companies Full time

    Schulte Companies - 188 14th St NE [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...


  • Atlanta, Georgia, United States Shaner Hotel Group Full time

    Job SummaryAs a Front Desk Agent with Shaner Hotel Group, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProcess all check-ins and check-outs according to established hotel requirements.Handle guest complaints in...

  • (Hybrid Role

    4 months ago


    Atlanta, United States Summit Management Corporation Full time

    The TownePlace Suite Hotel is seeking a dedicated and versatile individual to join our team in a hybrid role as a Night Auditor and Front Desk Clerk. This full-time position involves working as a Night Auditor for two to three days a week and as a Front Desk Clerk for two days a week. The ideal candidate will be committed to providing exceptional customer...


  • Atlanta, Georgia, United States Loews Atlanta Hotel Full time

    Job DescriptionAt Loews Atlanta Hotel, we are seeking a skilled Front Desk Agent Overnight to join our team. As a key member of our front office, you will be responsible for providing exceptional guest service, registering guests, assigning rooms, and coordinating with other departments to satisfy guest requests.Key Responsibilities:Welcome and register...


  • Atlanta, United States Hotel Clermont & Tiny Lou's Full time

    Description Our property is seeking a Night Auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but is highly preferred. We are currently...

  • front desk supervisor

    1 month ago


    Atlanta, United States MSCCN Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    1 month ago


    Atlanta, United States MSCCN Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...


  • Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

    Job OverviewWe're seeking a seasoned hotel front desk manager to lead our team and provide exceptional service to our guests. As the face of our operation, you'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.Key ResponsibilitiesEngage with hotel guests in person and over the...

  • Front Desk Supervisor

    4 weeks ago


    Atlanta, Georgia, United States MSCCN Full time

    Job DescriptionThe Front Desk Supervisor is responsible for delivering exceptional results that contribute to the mission and overall success of the hotel. This role involves supervising the front desk team, training, and scheduling. The Front Desk Supervisor also assists the Operations Manager with accounting and human resources functions of the Front...

  • Front Desk Supervisor

    6 months ago


    Atlanta, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations