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Information Technology Program Manager

3 months ago

Cleveland, United States CHAMP Titles Full time

The IT Program Manager, reporting to our VP of Client Delivery and Management, is responsible for delivery management providing product, application, and project leadership. The IT Program Manager will oversee the successful implementation of projects within an assigned state. As the primary point of contact for the state, the Program Manager will play a pivotal role in coordinating internal and external efforts, ensuring project success through meticulous planning, communication, and quality control. This is an experienced Program Manager position and must have the ability to deliver exceptional client service. The IT Program Manager’s success will be tied to the overall success of team and the projects within the assigned state.


Responsibilities:

· Responsible for managing multiple projects and rolling up reporting to a single view.

· Responsible for working with different internal teams and being accountable to external clients to accomplish targeted goals.

· Foster strong relationships with external clients to facilitate effective communication and collaboration.

· Take full ownership of the implementation process, ensuring high-quality and timely delivery of project outcomes.

· Oversee and manage project risks and issues, implementing effective mitigation strategies.

· Maintain the Project Plan, Risk and Issue Log (RAID Log), and all other project reporting tools.

· Ensure project documentation is up-to-date and accessible to relevant stakeholders.

· Monitor project progress against established milestones and deliverables.

· Lead and coordinate integration testing activities

· Facilitate User Acceptance Certification (UAC) processes.

· Work closely with end-users to ensure that delivered solutions meet their requirements and expectations.


Skills and Qualifications:

· Bachelor’s degree in business administration, computer information systems, or equivalent required

· 6+ years of related work experience including program management experience required

· Leadership of direct or indirect(project/program) teams experience required

· PMP or PgMP or equivalent preferred

· A high level of organization and attention to detail is required

· Excellent communication and interpersonal skills

· Strategic thinker

· Flexible approach, able to operate effectively with uncertainty and change

· Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships.


Location:

· Cleveland (office in West Bank of Flats)


CHAMPtitles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.