Information Technology Support Technician
6 hours ago
We are seeking a IT Support Technician for a 6-month contract position in Cleveland, OH. The ideal candidate will have extensive experience providing desktop support, maintaining office technology, and delivering exceptional customer service. This role involves handling Level 1 & Level 2 software support, MS Office support, and working with remote management tools. Strong expertise in MS Intune, Active Directory, and incident request management is required.
Job Title: IT Support Technician
Location: 950 Main Avenue, Cleveland, OH 44113
Job Type: 6-Month Contract (Potential for Full-Time Conversion)
Experience Level: 5+ years of enterprise experience
Education Level: High School Diploma
Required Skills and Qualifications:
- 5+ years of enterprise-level experience in desktop support, with a focus on customer service.
- Proficiency in MS Intune, Active Directory, and Remote Management Tools.
- Experience with Lifecycle Management and Incident Request Management systems.
- Strong troubleshooting skills and ability to support Level 1 & Level 2 software issues.
- Solid knowledge of the MS Office Suite for backend office support.
- Excellent communication and customer service skills.
Top Must-Have Skills:
- Experience with remote software tools and lifecycle management.
- Level 1 & Level 2 software support at an enterprise level.
- Backend MS Office support.
- Experience with MS Intune, Active Directory, and remote management.
- Expertise in incident request management and ticketing systems.
If you are a customer service-focused desktop support technician with the required experience, we encourage you to apply for this exciting opportunity. Submit your resume today and join a team that values your skills and expertise
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