Information Technology Support Technician

6 hours ago


Cleveland, United States Motion Recruitment Full time

We are seeking a IT Support Technician for a 6-month contract position in Cleveland, OH. The ideal candidate will have extensive experience providing desktop support, maintaining office technology, and delivering exceptional customer service. This role involves handling Level 1 & Level 2 software support, MS Office support, and working with remote management tools. Strong expertise in MS Intune, Active Directory, and incident request management is required.


Job Title: IT Support Technician

Location: 950 Main Avenue, Cleveland, OH 44113

Job Type: 6-Month Contract (Potential for Full-Time Conversion)

Experience Level: 5+ years of enterprise experience

Education Level: High School Diploma


Required Skills and Qualifications:

  • 5+ years of enterprise-level experience in desktop support, with a focus on customer service.
  • Proficiency in MS Intune, Active Directory, and Remote Management Tools.
  • Experience with Lifecycle Management and Incident Request Management systems.
  • Strong troubleshooting skills and ability to support Level 1 & Level 2 software issues.
  • Solid knowledge of the MS Office Suite for backend office support.
  • Excellent communication and customer service skills.


Top Must-Have Skills:

  • Experience with remote software tools and lifecycle management.
  • Level 1 & Level 2 software support at an enterprise level.
  • Backend MS Office support.
  • Experience with MS Intune, Active Directory, and remote management.
  • Expertise in incident request management and ticketing systems.


If you are a customer service-focused desktop support technician with the required experience, we encourage you to apply for this exciting opportunity. Submit your resume today and join a team that values your skills and expertise



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