Information Technology Support Apprentice

3 weeks ago

New York, United States William F Ryan Community Health Cen Full time

**Position Overview**:
Under the direction of the Senior Director of Information Technology, the Information Technology (IT) Support Apprentice will have the opportunity to work closely with the technology team and gain hands-on experience in various aspects of technology operations and support. The IT Support Apprentice will contribute to the planning, implementation, and maintenance of technology systems while assisting in troubleshooting and resolving technical issues. This part-time, one-year, apprenticeship is designed to provide practical exposure to the field of technology and support your professional growth. All work shall be conducted in support of the mission and goals of Ryan Health.

**Essential Functions**:

- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Collaborate with team members to provide technical support and resolve end-user issues.
- Perform routine system monitoring and maintenance tasks to ensure optimal performance and availability.
- Contribute to the development and implementation of technology projects and initiatives.
- Collaborate with cross-functional teams to support technology-related projects and initiatives.
- Assist in the implementation, testing and quality assurance of new technology solutions.
- Assist and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
- Stay updated with emerging technologies and industry trends and share knowledge with the team.
- Participate in meetings, workshops, and training sessions to enhance technical knowledge and skills.
- Assist in report production, maintenance, and support of the IT Systems.
- Attend all meeting and/or training sessions as required.
- Other special projects/assignments, as needed.

**Minimum Experience and Skills Required**:

- Classroom experience with Computer hardware and software along with minimum of 6 months information technology support experience.
- Must be able to work in a team-focused environment to accomplish goals, task, and projects.
- Must be proactive, self-driven, and able to resolve problems with mínimal direction and oversight.
- Healthcare experience is a plus.
- Excellent communication and interpersonal skills

**Education, Licenses and/or Certifications Required**:
B.A. or B.S., preferably in Information Technology, Management, or Health Care, or High School Diploma, with IT certifications (CompTIA, Network+) and 1 Year of equivalent work experience

**Preferred Qualifications**:

- Basic Information Technology educational background or hands-on experience.
- CompTIA and Network+ is preferred.

**Competencies Required**

Customer Service:

- Professional, courteous, and respectful conduct when dealing with fellow employees: IT staff, management, and clinicians.
- Commitment to work towards the goals, strategy and mission of the organization as set forth by management.

Cooperation/Teamwork
- Works well with others
- Contributes input to improve outcomes.
- Asks others for opinions and feedback; provides feedback in a tactful and respectful way.

**Minimal Training Time**:
90-day introductory period.

**Working Conditions**:
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution is necessary.

**Disclaimer**

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

**Equal Opportunity Employer**
- Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workfor

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