Customer Experience Coordinator

6 days ago

Cincinnati, United States Encore Talent Solutions Full time

Customer Experience Coordinator + Marketing Support

Job Description

The ideal candidate will have outstanding communication and customer service skills. We are looking for a well presented and charismatic individual who employs a strong work ethic. For any guest that calls or walks into our space, the Customer Experience Coordinator plays a pivotal role in creating a great first impression and lasting relationship with LOTH.


During periods when concierge services are not needed, this candidate will assist the marketing team with administrative tasks. They will provide support in areas such as campaign management, project coordination, and various marketing activities. This role involves offering administrative and operational assistance to ensure the effective execution of marketing strategies and initiatives.


Key Accountabilities

  • Proactively contributing to an amazing customer and employee experience
  • Maintain Work Studio, including documenting and managing to effective studio protocols and standards
  • Handle logistics, including vendor coordination and other needs for onsite support
  • Support marketing efforts

Detailed Responsibilities

  • AMAZING Customer Experience
  • Greet Walk-In Customers, and align with Sales team based on client needs or work studio tour schedule
  • Coordinate internal events and meetings, including AV needs, catering/hospitality needs, provide critical information to guests in advance of visit, etc.
  • Help plan in house employee meetings and events, including catering/hospitality, room scheduling, materials preparation, invitation management
  • Work Studio Protocols and standards
  • Ensure thorough documentation of standards
  • Open and close work studio daily, maintaining proper safety and security
  • Manage inbound calls with positivity and professionalism
  • Communicate and reinforce work studio presentation protocols with all associates
  • Maintain guest beverage and snack offerings on arrival and with planned meeting preparation
  • Manage inbound mail, assist with mass mailings and other package delivery upon request
  • Marketing Activities
  • Proactively research visiting customers, and incorporate insights into visit preparation as applicable
  • Help marketing team prepare campaign distribution lists and help administer digital marketing campaigns
  • Other duties as assigned

Required Education And Experience

  • High school diploma required. Associate's or bachelor's degree preferred.
  • Proficient in Microsoft Office applications, particularly Powerpoint
  • Experience with CRMs (but not required)

Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00am to 5:00pm, Monday – Friday.

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