Director of Enterprise Applications and Support

1 month ago

Brockton, United States Signature Healthcare, MA Full time

The Director of Enterprise Applications & Support is responsible for all software applications, application maintenance and upgrades, and new system implementations. He/she is responsible for daily system management, user support, and enforcing project management standards. This position is also responsible for the management, development, and coaching of direct report team members and ensuring the team has a proper balance of subject matter expertise and leadership skills.


KEY RESPONSIBILITIES:

  • Manage key milestones and deliverables of day-to-day system applications related to projects, upgrades, system maintenance, and end-user support.
  • Lead new system procurement effort by working with appropriate departments in defining requirements and assessing appropriate solutions.
  • Lead and enforce IT best practice standards, including project management standards by educating and mentoring staff.
  • Provide weekly, regular updates and status reports to CIO and participate in bi-weekly IT Directors meetings and key responsibilities as defined by the CIO.
  • Develop and train staff.
  • Establishes and communicates performance standards and objectives; conducts performance appraisals.
  • Recommends salary adjustments, promotions, transfers, and dismissals.
  • Monitors application operations and performance.
  • Meet with staff regularly to assess and address recommendations and concerns, escalating appropriate issues when necessary. Also, assess staff and assignments and make recommendations regarding gaps and/or needs.
  • Administers all policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance.
  • Participate and lead certain HIPAA security and compliance initiatives.
  • Monitors and ensures that team members are performing their functions safely and productively. Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
  • Develops subordinate managers and/or supervisors, particularly in the management techniques of planning, organizing, leading, and controlling through continued coaching and feedback on performance. Use and educate staff in the use of standard project management implementation methodologies.
  • Work with CIO, Senior Management, key business users, and customers to meet needs and provide service. Establish and manage a road map for continuous infrastructure improvements.
  • Set metrics that focus on the Applications and Support team on being responsive to customer needs, improving the quality of customer experience, and improving the efficiency of our employees.
  • Participate in Application enhancement and roadmap sessions. Ensure appropriate departments and managers are aware of new and upcoming functionality.
  • Participate and/or lead various Signature Healthcare committees ensuring all updates and changes are communicated and approved.


Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers concerning differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.

Performs other duties as assigned.


REQUIRED KNOWLEDGE AND SKILLS:

  • Experience with the Microsoft Office 365 Product Suite.
  • Extensive experience with Meditech and/or Healthcare application implementations.
  • Seven or more years of experience working in a healthcare IT management role.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be able to reasonably make appropriate judgments in communications and actions with patients, physicians, other associates, outside agencies, and vendors.


EDUCATION AND EXPERIENCE:

I. Education: Education equivalent to Bachelor's Degree in Information Technology, Business, or other related discipline or the equivalent in related work experience.

II. Experience (Type & Length): Seven or more years of IT Management experience, leading mid to large-size teams in complex, fast-moving business environments to achieve measurable results. Five or more years of IT Management experience managing a multi-site IT infrastructure.

III. Software/Hardware: see above for general experience and requirements.

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