Call Center Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Dallas, United States Frontline Source Group Full time

Call Center Manager

Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis.


Company Profile:

Healthcare Industry

Team Culture

Growing


Call Center Manager Role:

The Call Center Manager will play a critical part in ensuring smooth operations, reviewing analytics, and translating data into actionable recovery operations. Your ability to juggle multiple deadlines and adapt to changing priorities will be key.

Identify and implement workflow improvements

Develop innovative ideas to boost productivity

Monitor workflow anomalies and resolve them promptly

Review analytics to drive operational efficiency

Manage case recoveries and close cases to achieve daily KPIs

Partner with leadership to address problems and anomalies

Coach and mentor team members to overcome obstacles

Create a positive environment to drive team and individual success

Run reports in Excel and Power Bi to analyze data and identify trends

Coordinate operations to ensure efficiency and productivity

Collaborate with the President to keep them informed of key metrics

Perform other duties as assigned


Call Center Manager Background Profile:

Bachelors Degree preferred but not required

3+ years of experience in call center management

Expertise in Excel and Power Bi

Strong business acumen and attention to detail

Experience in a fast-paced call center environment

Medical or healthcare knowledge preferred

Collections, data, and supervisory experience required

Degree plus certification preferred


Features and Benefits:

Medical, Dental, Vision

Paid Time off and holiday pay


Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.


Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.



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