HEALTH INSURANCE Call Center Manager BILINGUAL

2 weeks ago

Dallas, United States MedOptions Insurance Full time
Job DescriptionJob Description

**Company Overview:**
MedOptions is a leading healthcare organization dedicated to providing high-quality services and support to our clients with their MEDICARE and Life Insurance needs . We are currently seeking an experienced and dynamic Call Center Manager to join our team. If you are a seasoned professional with expertise in ZOHO CRM and a passion for leading high-performance call center teams, we want to hear from you.

**Position Overview:**
As a Call Center Manager at MedOptions, you will play a pivotal role in overseeing the daily operations of our call center, ensuring exceptional service delivery and customer satisfaction. You will lead a team of dedicated representatives, utilizing your ZOHO CRM expertise to optimize processes, enhance efficiency, and contribute to the overall success of our organization.

**Key Responsibilities:**
1. **Team Leadership:** Lead, motivate, and inspire a team of call center representatives to achieve performance targets and deliver exceptional customer service.

2. **Performance Management:** Monitor key performance indicators (KPIs) and implement strategies to improve call center efficiency, productivity, and overall performance.

3. **ZOHO CRM Utilization:** Leverage your expertise in ZOHO CRM to streamline workflows, implement automation, and enhance data-driven decision-making within the call center.

4. **Training and Development:** Develop and implement training programs to ensure that call center agents are well-equipped with the necessary skills and knowledge. Provide ongoing coaching and feedback.

5. **Process Improvement:** Identify opportunities for process optimization and efficiency improvements. Implement changes to enhance the overall effectiveness of the call center.

6. **Quality Assurance:** Establish and enforce quality standards to ensure a consistent and positive customer experience. Conduct regular quality assessments and implement corrective actions as needed.

7. **Reporting and Analysis:** Generate reports using ZOHO CRM data to provide insights into call center performance. Analyze trends, identify areas for improvement, and make data-driven recommendations.

**Qualifications:**
- Proven experience as a Call Center Manager with a track record of success.
- Proficiency in ZOHO CRM with the ability to leverage CRM capabilities for process improvement.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a focus on data-driven decision-making.
- Experience in the healthcare industry is a plus.

**How to Apply:**
If you are excited about the opportunity to lead a dynamic call center team and contribute to the success of MedOptions, please submit your resume to contracting@medoptionsinsurance.com

Join us in making a positive impact on healthcare services and patient experiences. We look forward to welcoming a talented and motivated Call Center Manager to our MedOptions family.

 

Company DescriptionMedOptions is a leading healthcare organization dedicated to providing high-quality services and support to our clients with their MEDICARE and Life Insurance needs . We are currently seeking an experienced and dynamic Call Center Manager to join our team. If you are a seasoned professional with expertise in ZOHO CRM and a passion for leading high-performance call center teams, we want to hear from you.Company DescriptionMedOptions is a leading healthcare organization dedicated to providing high-quality services and support to our clients with their MEDICARE and Life Insurance needs . We are currently seeking an experienced and dynamic Call Center Manager to join our team. If you are a seasoned professional with expertise in ZOHO CRM and a passion for leading high-performance call center teams, we want to hear from you.

  • Bilingual Call Center Representative

    3 weeks ago

    Dallas, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionCornerStone Staffing has partnered with a customer in the architectural business who is in need of Bilingual Customer Service Professional! This is a Direct Hire opening that will start immediately Job Title: Bilingual Call Center Rep Location: Dallas, TX Pay: $20 - $22/hr based on experience Schedule: Monday - Friday,...

  • Insurance Call Center Customer Service Manager

    6 days ago

    Dallas, United States Mass Markets - MCI Company Full time

    MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. In this role, you will be responsible for managing team dev Customer Service Manager, Customer Service, Service Manager, Call Center, Insurance, Manager, Retail

  • Insurance Call Center Customer Service Director

    6 days ago

    Dallas, United States Mass Markets - MCI Company Full time

    MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. In this role, you will be responsible for managing team de Customer Service, Director, Call Center, Insurance, Insurance Sales, Insurance Manager, Retail

  • Spanish Call Center Representative

    5 days ago

    Dallas, United States Tivly Full time

    Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their...

  • Spanish Call Center Representative

    2 weeks ago

    Dallas, United States Tivly Full time

    Job Type Full-timeDescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their...

  • Insurance Sales Manager

    2 weeks ago

    Dallas, United States Inszone Insurance Services Full time

    Full Job DescriptionThis role is open in both our Dallas and Houston locations. For more information, please visit: Inszone Insurance Services is an independent insurance agency with more than 60 locations in 16 states. Our firm specializes in customized insurance products for businesses and individuals. Over the last three years, Inszone has ascended...

  • Insurance Sales Manager

    2 weeks ago

    Dallas, United States Inszone Insurance Services Full time

    Full Job DescriptionThis role is open in both our Dallas and Houston locations. For more information, please visit: www.inszoneinsurance.com/locationsInszone Insurance Services is an independent insurance agency with more than 60 locations in 16 states. Our firm specializes in customized insurance products for businesses and individuals. Over the last three...

  • Insurance Sales Manager

    13 hours ago

    Dallas, United States Inszone Insurance Services Full time

    Full Job DescriptionThis role is open in both our Dallas and Houston locations. For more information, please visit: www.inszoneinsurance.com/locationsInszone Insurance Services is an independent insurance agency with more than 60 locations in 16 states. Our firm specializes in customized insurance products for businesses and individuals. Over the last three...

  • Insurance Sales Manager

    41 minutes ago

    Dallas, United States Inszone Insurance Services Full time

    Full Job DescriptionThis role is open in both our Dallas and Houston locations. For more information, please visit: www.inszoneinsurance.com/locationsInszone Insurance Services is an independent insurance agency with more than 60 locations in 16 states. Our firm specializes in customized insurance products for businesses and individuals. Over the last three...

  • Bilingual Sales Associate

    2 weeks ago

    Dallas, United States A-1 Insurance Direct Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceHealth insurancePaid time offJob description:Hello, we are Insurance Direct. We are a non-standard auto insurance agency/call center with 14+ years in business. Our main location is in Tampa, FL and we have a second location in Dallas, TX. We have a growing Sales Department and...

  • Bilingual Sales Agent

    3 weeks ago

    Dallas, United States A-1 Insurance Direct Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insurancePaid time offJob description:Hello, we are Insurance Direct. We are a non-standard auto insurance agency/call center with 14+ years in business. Our main location is in Tampa, FL and we have a second location in Dallas, TX. We have a growing Sales Department...

  • Call Center Support Specialist,

    3 days ago

    Dallas, United States Signify Health Full time

    **Call Center Support Specialist,** at Signify Health Dallas, TX, Remote **Position Overview:** Under the supervision of the Operations Manager, the Operations Specialist is primarily responsible for daily tasks involved with the operation of the Member Engagement department. This would include, but is not limited to, the onboarding and credentialing of new...

  • Call Center Agent

    7 days ago

    Dallas, United States Initial Communications Full time

    Job DescriptionJob DescriptionDescriptionWelcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.Job Description:    As a Call Center Agent at Initial Communications, you will be the first point of...

  • Insurance Sales Manager

    4 weeks ago

    Dallas, United States Inszone Insurance Services Full time

    Job descriptionFull Job DescriptionThis is a full-time, onsite role, and can be located at either our Dallas or Houston Texas office: www.inszoneinsurance.com/locations will provide you with more information.Inszone Insurance Services is an independent insurance agency with more than 60 locations in 16 states. Our firm specializes in customized insurance...

  • Insurance Sales Manager

    4 weeks ago

    Dallas, United States Inszone Insurance Services Full time

    Job descriptionFull Job DescriptionThis is a full-time, onsite role, and can be located at either our Dallas or Houston Texas office: will provide you with more information.Inszone Insurance Services is an independent insurance agency with more than 60 locations in 16 states. Our firm specializes in customized insurance products for businesses and...

  • Outbound Call Center Rep

    2 weeks ago

    Dallas, United States Signify Health Full time

    At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As part of the Signify Healths Member Engagement team, you will contact members of v Call Center, Remote, Health, Technology, Healthcare

  • $2000 Hiring Bonus

    3 weeks ago

    Dallas, United States America's Best Auto Insurance Full time

    Job DescriptionJob DescriptionWe are seeking  Bilingual Insurance Agent / CSR to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients. Responsibilities:Present and sell insurance policies to new and existing clientsDevelop and...

  • Bilingual Sales Producer

    24 hours ago

    Dallas, United States HA Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionWe are seeking a passionate, self-driven, natural born sales person with a desire to make a difference in people's lives. As our newest insurance sales representative you will sell, market, and service our insurance products to existing clients and new customers. As a full-time sales representative you will help individuals,...

  • Licensed Personal Lines Insurance Account Manager

    2 weeks ago

    Dallas, United States Frederiksen & Frederiksen Insurance Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceHealth insurancePaid time offCompany Description Frederiksen & Frederiksen in Dallas TX is looking for a licensed and experienced personal lines insurance property & casualty account manager to help grow our agency. We have an open position with our service team to provide...

  • Licensed Personal Lines Insurance Account Manager

    2 weeks ago

    Dallas, United States Frederiksen & Frederiksen Insurance Full time

    Benefits: 401(k) matching Bonus based on performance Health insurance Paid time off Company Description Frederiksen & Frederiksen in Dallas TX is looking for a licensed and experienced personal lines insurance property & casualty account manager to help grow our agency. We have an open position with our service team to provide...