Call Center Specialist

3 weeks ago


Dallas, United States Yoh, A Day & Zimmermann Company Full time

Call Center Specialist

12+ month contract

100% Remote, but must live in DFW

11AM-8PM Friday- Tuesday


Reservationist to accept trip reservations from eligible passengers, collecting all

necessary data required to schedule trips accordingly.


Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.

• Provide system information for current and new passengers as well as for potential passengers on

accessing the transportation service and using it effectively.

• Complete data entry of passenger file information and for specific trip requests, negotiating requested

times where necessary or appropriate.

• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by

schedule changes.

• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle

operations personnel.

• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other

employees.

• Maintain accurate records and appropriate filing systems.

• Communicate effectively with operations staff regarding scheduling or passenger issues.

• Ability to handle multiple tasks accurately and effectively.

• Excellent customer service.

• Professional demeanor and appearance.

• Reliable in attendance.

• Team player and helpful to staff, management, and peers.

• All other duties, as assigned.


Requirements:

• High School diploma or equivalent.

• Able to work in a fast-paced environment.

• Experience in paratransit scheduling utilizing Trapeze, preferred.

• Possess excellent decision-making skills.

• Excellent attendance record.

• Excellent verbal and written communication skills.

• Telephone speaking and/or call center experience.

• Computer experience.


#customerservice #support #callcenter #bilingual



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