Call Center Specialist
3 weeks ago
Call Center Specialist
12+ month contract
100% Remote, but must live in DFW
11AM-8PM Friday- Tuesday
Reservationist to accept trip reservations from eligible passengers, collecting all
necessary data required to schedule trips accordingly.
Responsibilities:
• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on
accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested
times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by
schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle
operations personnel.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other
employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.
• All other duties, as assigned.
Requirements:
• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.
#customerservice #support #callcenter #bilingual
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