Dispute Analyst

3 weeks ago

Indianapolis, United States Brooksource Full time

The Opportunity:

The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.


This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.

  • Research and analyze pricing and contract data.
  • Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
  • Develop and understand contract components, including sales and service data.
  • Investigate and provide recommendations to resolve invoicing issues.
  • Maintain reporting and insights to ensure accurate root cause analysis.
  • Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.


Who You Are:

  • Bachelor's degree in finance, accounting, or related area study
  • Three years of analytical experience
  • Substantial Contract to Cash experience in SAP


Preferred Qualifications:

  • Basic understanding of contracts
  • Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
  • Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
  • Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
  • Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
  • Comprehensive computer skills including advanced MS Excel & Google Suite
  • Demonstrated sound judgment and decision-making

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