SISL Global | Desktop Support Specialist | orlando, fl

6 days ago


orlando, United States SISL Global Full time

This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Duties and Responsibilities:

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

· Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.

· Perform IMAC's all systems as applicable

· Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs

· Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support

· Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity

· Contribute to team and Quest specific short, mid and long term goals

Asset Management:

· Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies

· Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals

· Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Other:

· Up to 80% of Travel

· Clean / valid driver's license required On Call Coverage as needed

· May perform other duties as assigned

Time Management and Organizational skills

· Demonstrated proficiency in verbal and written communications skills

· Strong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external



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