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IT Exec Support Technician
2 months ago
Links Technology Solutions is currently seeking an experienced IT Exec Support Tech IV to fill an opening with an Aerospace company.
Responsibilities of the IT Exec Support Tech IV
- This hands-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects
- Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
- Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
- Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
- Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
- Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations ·
- Support strategic and executive offsite events
- Support and prepare technology needed for international travel
Qualifications of the IT Exec Support Tech IV
- Associate's Degree in a related field of study with typically 6 or more years of relevant experience.
- In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- We need someone with previous experience supporting executives and need someone with a strong work ethic, strong written and verbal communication skills
- Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
- Ability to understand user and business needs and translate to technical solutions
- Ability to manage small IT projects
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
- Must have the ability to obtain and maintain a US Secret security clearance.
- Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) a plus.
- CompTIA Security+
- CompTIA Network+
Benefits of the IT Exec Support Tech IV
- Location: Onsite role in Englewood, CO
- Paying up to $83,200.00
- Direct Hire role
- Medical/Dental/Vision
- 401k Matching
- 3 weeks PTO
