IT Support Technician II

4 months ago

Englewood, United States Belcan Full time
Details:

Job Title: IT Support Technician II
Pay Rate: Up to $32.41/hr Depending on Experience
Location: Englewood, CO
ZIP Code: 80112
Job Type: Contract
Start Date: Right Away
Schedule: 10am - 7pm shift
Keywords: #HelpdeskSupport #ITsupportTechnician

JOB RESPONSIBILITIES:
* Provide computer, hardware, and software support to our employees.
* Responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and network equipment, providing personal computer, hardware, and software support and installing attendant software.
* Investigate information, network, and communications needs of employees and make recommendations regarding software and hardware purchases to meet those needs.
* Frequently walk, sit, stand, climb stairs and steps.
* Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
* Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
* Frequently requires hearing abilities to include discerning different tones and volumes.
* Occasionally lifting or carrying up to 50 lbs.
* Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
* Rarely exposed to fumes or hazardous chemicals/materials. Rarely exposed to loud noises

REQUIRED QUALIFICATIONS:
* Associate's Degree in a related field of study with 2 or more years of relevant experience
* Higher education may substitute for relevant experience
* Relevant experience may be considered in lieu of required education
* Customer/solution ownership, an overall drive for excellence.
* Team focused with the capacity for knowledge sharing
* Written and verbal communication skills with end users
* Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
* Ability to understand user and business needs and translate to technical solutions
* Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
* Comprehensive troubleshooting skills of industry standard hardware and software products/services

EOE/F/M/D/V

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