![IGT Solutions](https://media.trabajo.org/img/noimg.jpg)
Contact Center Operations Manager
1 month ago
Position: Operations Manager
Location: Jacksonville, Florida
Job Responsibility:
IGT Solutions is looking for a Operations Manager from Contact Center background to lead Digital Contact Centre Operations with experience of managing site level operations end to end. The position is responsible for the overall leadership of the Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.
- 8+ years of experience in Customer Operations, Contact Center Operations, BPO Operations
- Should have deep knowledge and understanding of the BPO/Contact Centre operations, Competition & Market trends in BPO industry
- Must have managed 100-200+ FTE across Voice, Chat, Back-office and other Omni channel BPO customer operations
- Experience in P&L management preferred with understanding of budgeting, financial planning, project and site level financials at Gross, Operations and EBITDA margins
- Lean Six Sigma Green Belt / black belt trained / certified (preferred)
- Accountable and responsible for Present reviews to the Client on monthly basis. Generate additional process insights, capture end customer voice and share with client
- Drive Entire Operations through Leading and assigning team responsible for delivery.
- Education – Bachelor’s Degree from a recognized university with MBA/Masters Degree (preferred)
- Should be willing to work in a 24x7 environment
- Proven ability to build, manage and foster a team-oriented environment.
- Have an ability to understand Staffing adherence and Schedule Adherence
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and verbal) and interpersonal skills.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
-
Contact Center Specialist II
4 weeks ago
Jacksonville, Florida, United States EverBank Full timeContact Center Specialist IIThe Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate supervision, this job strengthens existing customer relationships and assists with the...
-
Contact Support Center Specialist
4 weeks ago
Jacksonville, United States Memorial Hermann Health System Full timeDescription Minimum Qualifications Education: Associate’s degree preferred Licenses/Certifications: (None) Experience / Knowledge / Skills: Four (4) years of progressive customer service experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic or healthcare call center Knowledge of...
-
Operations Manager
1 month ago
Jacksonville, United States Mental Health Resource Center Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceHealth insurancePaid time offVision insuranceBenefits/PerksMedical, Dental, and Vision InsuranceLife InsuranceDisability Insurance403bPTOPaid HolidaysFlexible Spending AccountEmployee Assistance ProgramCompany OverviewMental Health Resource Center is a not-for-profit Florida corporation that provides a...
-
Center Manager
2 weeks ago
Jacksonville, United States MD Now Full timeDescription This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Center Manager today with MD Now. Benefits MD Now, offers a total rewards package that supports the health,...
-
Center Manager
1 week ago
Jacksonville, United States Grifols, S.A Full timeSelect how often (in days) to receive an alert: Create Alert Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...
-
Center Manager
7 days ago
Jacksonville, United States GRIFOLS, S.A. Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Service Center Manager
2 weeks ago
Jacksonville, United States Elliott Full timeOF THE JOB: Under direction of the Director Service Center Operations, the Service Center Manager plans, organizes, directs and maintains the responsibility for the profitability of the Service Center including all related aspects of providing total Manager, Service, Operations, Manufacturing, Retail, Personnel
-
Jacksonville, United States Baptist Medical Center Jacksonville Full timeBaptist Health is looking to add a Supply Chain Operations Manager to our Materials Management team at Baptist Medical Center Jacksonville. This is a Full-time opportunity. Supply Chain Operations Manager General Responsibilities: Day to day operational responsibility for Supply Chain Operations for a defined department and entity scope. Supply Chain...
-
Plant Operations Manager
7 hours ago
Jacksonville, United States Moran Environmental Full timeJob Description Job Description Title: Operations Manager Reports To: General Manager Direct Reports: Logistics Coordinator, Plant Supervisor Position Summary The Operations Manager position leads the Operations Management Team and will work under direct supervision of the Asst. General Manager. This position serves as the primary driver of Fleet and Plant...
-
Center Manager
3 weeks ago
FL-Jacksonville, United States GRIFOLS, S.A. Full timetable.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...
-
Garden Center Manager
1 month ago
Jacksonville, United States Hembrough, Inc. Tree & Lawn Care Full timeJob DescriptionJob DescriptionJob Title: Garden Center ManagerLocation: Jacksonville, IllinoisCompany:We are a family-owned, full-service nursery serving the central Illinois community for over 70 years. With a dedication to providing quality services and exceptional customer service, we have become a trusted company within the community. Position...
-
Plant Operations Manager
4 weeks ago
Jacksonville, United States Moran Environmental Recovery Full timeJob DescriptionJob DescriptionTitle: Operations Manager Reports To: General Manager Direct Reports: Logistics Coordinator, Plant SupervisorPosition Summary The Operations Manager position leads the Operations Management Team and will work under direct supervision of the Asst. General Manager. This position serves as the primary driver of Fleet and Plant...
-
Assistant Distribution Center Manager
2 months ago
Jacksonville, United States Baker Distributing Company, LLC Full timeThe Distribution Center Assistant Manager is responsible for assisting the DC Manager in managing the operation at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this ro Distribution, Manager, Assistant Manager, Operations, Assistant, Damage, Transportation
-
Assistant Distribution Center Manager
1 month ago
Jacksonville, United States Watsco Full timeAbout Us Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations...
-
Jacksonville, United States Coastal Horizons Center Full timeJOB TITLE: Community Based Family Services CoordinatorSUPERVISED BY: Community Based Family Services DirectorGENERAL STATEMENT OF DUTIES: Responsible for the direction and management of all Family Centered Treatment program and clinical operations. Engages in clinical supervision with Family Centered Treatment Clinician who are conducting home-based...
-
Cook for Preschool Center
1 month ago
Jacksonville, United States Allen Children Center AC Center Inc. Full timeJob DescriptionJob DescriptionWe are seeking a Cook For Daycare Center to join our dedicated staff! You will be in charge of preparation, cooking, and serving of meals to about 120-150 children as well as ordering, paperwork and communicating with the Food Program Staff. Must be able to speak English. Responsibilities:Prepare all served foodPlan food...
-
Assistant Distribution Center Manager
1 week ago
Jacksonville, United States Watsco Full timeAbout Us Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations...
-
Assistant Sales Center Manager
4 weeks ago
Jacksonville, United States Baker Distributing Full timeJob DescriptionJob DescriptionJob Summary The Assistant Sales Center Manager is responsible for assisting the Sales Center Managers in managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The ultimate goal of this role is to function as acting Manager in the...
-
Cook for Preschool Center
1 month ago
Jacksonville, United States Allen Children Center AC Center Inc. Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesEmployee discountsPaid time offTraining & development We are seeking a Cook For Daycare Center to join our dedicated staff! You will be in charge of preparation, cooking, and serving of meals to about 120-150 children as well as ordering, paperwork and communicating with the Food Program...
-
Cook for Preschool Center
1 month ago
Jacksonville, United States Allen Children Center AC Center Inc. Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesEmployee discountsPaid time offTraining & development We are seeking a Cook For Daycare Center to join our dedicated staff! You will be in charge of preparation, cooking, and serving of meals to about 120-150 children as well as ordering, paperwork and communicating with the Food Program...