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Assistant Distribution Center Manager

2 months ago

Jacksonville, United States Watsco Full time
About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our businessthose who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respectfor yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.

Job Description

Job Summary

The Distribution Center Assistant Manager is responsible for assisting the DC Manager in managing the operation at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations specific to receiving, put away, team building, coaching, accurately shipping all shipments, and the overall standards of the floor and racking ie: product is flush to the line and/or the racks, product is allocated in the proper zone, items a accurately being received in the correct locations, consolidation and replens are being practiced daily, etc. all while continuously improving service and reducing errors. The role of the Assistant Manager is that of a working Manager and you must lead by example by setting the bar and proving that it can be met.

Essential Duties/Accountabilities

  • Supervise all daily functions of the distribution center; focused on in-bound and out-bound shipments, put-away and replens.
  • Walking the warehouse daily, focusing on identifying obstacles and opportunities that may have an effect on the daily operation
  • Auditing all shipments before they ship. Inspecting to ensure correct items are being shipped, quantities shipped, and potential damages. Eliminating Variances altogether.
  • Researching any missing items to minimize locked locations and keeping our fill rate up.
  • Communicating with the DC manager as well as with the Branch if there is any issue with their shipment.
  • Maintain a professional demeanor with vendors, fellow employees, service centers and all other individuals you may interact with.
  • Responsible for maintaining a 24 hour receipt process. Focused on ensuring all receipts are checked against paperwork, received into the system and put-away within 24 hours of receipt. Having a close relationship with the Support Specialist and the Inventory Control specialist to ensure that all issues with in-bound shipments are addressed promptly.
  • Responsible for ensuring any damages, shortages and overages are correctly notated and processed into our system. Working with accounts payable and vendors to fix reoccurring issues and also ensure no errors occur at time of receipt.
  • Responsible for daily responses to our service centers. Focused on working with service centers when service levels are missed, product issues (shortages, damages, etc.), lead-time adjustments based on holidays as well as responding to daily service center requests.
  • Responsible for managing our flow of inbound shipments. Working with carriers to adjust delivery times, appointment schedules and volume throughout the season.
  • Direct and participate in the bin location maintenance of all areas of the distribution center.
  • Focused on slotting, consolidation, min and max maintenance, pick sequencing and reorganizing
  • Coordinate Distribution Center training and Company/Center events.
  • Responsible for reports and reporting processes:
  • Locked locations
  • Unposted receipts
  • Items on MU's
  • HD/WM out of balance
  • Open ASNs
  • Rebalance transfers
  • Replens
  • Transfer variances
  • Ensure warehouse equipment including but not limited to forklifts, pallet jacks, wrap machines, etc. are maintained on a regular basis.
  • Communicate and train Warehouse personnel on Company policies and safety procedures. Ensuring all employees are working in a safe manner when handling product, moving throughout the warehouse or using Company equipment.
  • Ensure there are no distractions ie: no cell phones, ear pieces, etc. on the DC Floor.
  • Communicate with daily meetings to the team on what the expectations are for the day and where we are throughout the day to reach our goals.
  • Follow up with all associates on their assigned tasks and hold them accountable when required.
  • Ensure proper training of personnel, specific to handling product. All employees should be trained on how much and how product should be picked and packed, in an effort to eliminate product damage.
  • Responsible for monitoring daily damage and maintaining our damage pending lists
  • Working with service centers and corporate to help move damaged product
  • Follow up with all associates and know what everyone is doing and where they are at all times.
  • Ensure breaks, lunches, and restroom breaks are not being abused
  • Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers and employees.
  • Responsible for recruiting, hiring, training and leading a diversified work force.
  • Responsible for rewarding exceptional performance as well as holding employees accountable for daily performance targets, ensuring progressive disciple is conducted fairly when targets are missed.
  • Responsible for managing daily productivity
  • 99.9% DC fill rate
  • Target better pick to error ratio daily
  • Maintain a clean and organized warehouse environment, focused on daily sanitation including breakroom and restroom sanitation.
  • Bringing down shipping cost when possible by maximizing your truckloads when it is safe to do so as well as avoiding damages.
  • Ensuring that all shipments are properly billed and tracked before shipping.
  • Completing all of dashboard before the end of the day.
  • Perform other duties as assigned.
And here is what you will need to be successful:

Required Education and Experience
  • High School Diploma or GED required. Bachelor's Degree in Business or related field preferred.
  • Minimum 5+ years operational experience within the wholesale/distribution/logistics industry, preferably in the operations of a wholesale HVAC equipment supply house.
  • Experience in shipping, logistics, operations, warehousing and inventory management.
  • Experience in OSHA, DOT and EPA regulatory requirements preferred.
  • Experience leading a large team within a distribution center.
  • Strong interpersonal skills including sales, problem solving, and customer service are absolutely required.
  • Capable of working in a fast-paced environment with skills to multi-task on different levels.
  • Proficient in Microsoft Office product (e.g. Word, Excel, Outlook).
  • Proven success in managing and mentoring other employees while establishing the Distribution Center's business goals.
Skills
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
  • Excellent customer service mindset with the ability to develop long term relationships
  • Excellent written and verbal communication skills
  • Excellent analytical aptitude with a proven ability to analyze/interpret data
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment
  • Proactively seeks continuous process and service improvements
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.


Work Environment
  • The employee is regularly required to work in a warehouse, or outdoor environment.
  • Position will require employee to travel between sites in all types of weather and employee may be subjected to all types of weather conditions


Physical Demands
  • Must be able to frequently lift up to 75 pounds and be able to use appropriate support equipment to lift and move greater amounts.
  • The employee is frequently required to stand or walk, climb, kneel, crouch or crawl.
  • Ability to utilize a computer keyboard, computer monitor, and telephone.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • May be required to work in restricted spaces and/or under difficult lighting and access conditions.
  • The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.


Supervisory
  • This person will supervise distribution center employees.

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