Senior Project Manager, Quality

2 months ago

New York, United States NYC Health + Hospitals Full time

About NYC Health + Hospitals:


Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible


NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.


At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.


Job Description:

PURPOSE OF POSITION:

The Senior Project Manager will be responsible for developing and supporting the quality improvement capacity building and training portfolio. The Senior Project Manager will help to develop and manage programs focused on the fundamentals of quality and leadership. The Senior Project Manager will specifically play a key role in managing the Clinical Leadership Fellowship, a one-year fellowship designed to develop the next generation of clinical leaders at NYC Health + Hospitals. The Senior Project Manager’s responsibilities will include developing project plans and ensuring deliverables are met, managing the fellowship recruitment cycle, coordinating and facilitating all fellowship programming, managing the onboarding and credentialing process in collaboration with PAGNY and NYC Health + Hospitals HR, and serving as the liaison to Clinical Leadership Fellowship faculty. The Senior Project Manager will also develop content for quality improvement capacity building programs targeted towards managers and supervisors and executive leaders and support other ad hoc projects within the Office of Quality & Safety.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day activities of Clinical Leadership Fellowship, including planning and coordinating all fellowship programming sessions throughout the fellowship year

• Manage the recruitment cycle of new fellows each year; create marking materials, manage all incoming applications, and plan Interview Days

• Help develop surveys to evaluate fellows’ experience and fellowship outcomes

• Track project performance to assist team with staying on tasks and ensuring completion of short- and long-term goals

• Liaise with senior level executives from NYC Health + Hospitals’ central office and facilities, as well as local and national non-profits and healthcare institutions

• Produce accurate and timely reporting of program status throughout the duration of projects, escalating program risks where applicable

• Document and follow-up on key points and next steps from meetings

• Manage the onboarding and credentialing process, in collaboration with PAGNY and NYC Health + Hospitals HR, to ensure fellows are adequately onboarded for their administrative and clinical time during fellowship

• Help develop and coordinate quality improvement training content for managers/supervisors and executive leaders

• Support other ad hoc activities as identified by the Assistant Vice President of Quality & Safety and Vice President of Quality Management. This includes helping to prepare electronic surveys for various projects and analyzing and presenting the results, and supporting other departmental project activities, as needed, within the Office of Quality & Safety.


Minimum Qualifications:

1. Baccalaureate degree from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences or related discipline; and

2. Six (6) years of progressively responsible experience in project and program management, execution, and implementation, three (3) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or related area; or

3. Certification in Project Management (e.g., Project Management Professional (PMP) certification, Program Management Professional (PgMP), Certified Associate in Project Management (CAPM)) and four (4) years of experience as described in #2 above, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or related area.

Department Preferences

• Ability to manage multiple projects simultaneous

• Ability to meet deadlines and manage up to help team stay on track

• Ability to work independently

• Strong interpersonal skills

• Strong oral and written communication skills

• Strong detail-oriented nature and ability to juggle multiple priorities at once

• Polished presentation skills

• Facilitation skills


NYC Health and Hospitals offers a competitive benefits package that includes:

  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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