Account Supervisor

1 month ago

Cedar Knolls, United States Fingerpaint Group Full time

Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.


Objectives of This Role:

This role requires extreme attention to detail and strong organizational skills. You’ll be responsible for providing leadership in account management, including day-to-day account activities and strategic guidance to clients. You must have a solid understanding of all things digital. We’ll require you to work with other agency account leaders to facilitate optimal client service and a quality experience. This role will increasingly be involved in the strategic direction of a single brand while mentoring and encouraging junior staff. People both inside and outside the agency look to the account supervisor to get the job done.


Duties and Responsibilities:

  • Ability to think strategically, creatively, and collaboratively
  • Excellent understanding of the digital marketplace and ad formats
  • Highly effective communication skills
  • Ability to effectively work with multiple team members
  • Management of junior staff
  • Demonstrate solid presentation skills
  • Maintain strong and solid client relationships, elevating any issues to senior management
  • Foster a collaborative environment on the account, working closely with all departments.
  • Key day-to-day client-facing member of the account team
  • Take responsibility for the development of projects
  • Responsible for understanding all tools/processes necessary for a well-running account (workflow process, creative briefs, financial management, etc)
  • Assist in SOW development; able to draft SOW with direction (descriptions, tactics, budgets, and timelines) while collaborating with management
  • Collaborate with the project management team to manage project budgets and provide financial tracking
  • Support the account team in brand plan development, engaging appropriate team members accordingly
  • Understand all the tactics for the brand and identify any additional gaps in marketing tactics
  • Support the account team and participate in workshops and brainstorming meetings internally and with the client
  • Communicate strategy and tactical plans effectively across the team
  • Develop strategic and actionable project briefs and project palates
  • Actively monitor the headlines for current brand and competitor news, trends, and white space opportunity


Job Requirements:

  • 4 to 7 years of pharmaceutical advertising agency experience
  • Demonstrate strong written and verbal skills
  • Media experience is a plus
  • Bachelor’s degree
  • Familiarity with pharmaceutical medical, legal, regulatory (MLR) review process and systems
  • Understand FDA rules/regulations and the life cycle of a brand
  • Active client service management, working directly with clients and executing projects
  • Strong multitasker: ability to run multiple projects, priorities, and client demands
  • Solid grasp of brand operations: understanding the nuts and bolts of the account (brand style guide, PRC process, key data, etc)
  • Solid understanding of Veeva systems and client requirements
  • Understand industry trends and guidelines (eg, CAN-SPAM, privacy policy, etc)
  • Understand brand fundamentals (positioning, messaging, creative concept) and how they all work together
  • Understand market research methodology and approaches
  • Understand the brand’s/account’s key customers
  • Understand competitors and advocacy groups for each account/brand
  • Understand the role and use of analytics
  • Understand the core strategic elements of the development of a multichannel strategy
  • Understand capabilities within the media group and Shift
  • Travel to clients based in New Jersey and to the Cedar Knolls, NJ office 2 - 3 times per month.

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