Restaurant Operations Manager

1 week ago


Cedar, Michigan, United States Great Wolf Lodge Full time
Restaurant Supervisor Job Description

At Great Wolf Lodge, we're seeking a skilled Restaurant Supervisor to join our team. As a key member of our hospitality team, you'll be responsible for ensuring exceptional guest experiences and overseeing restaurant operations.

Key Responsibilities:
  • Communicate effectively with Lead Servers and restaurant staff to ensure efficient operations and meet high standards.
  • Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, and personnel-related matters.
  • Interact with guests and pack members, providing feedback to staff to ensure quality service and resolving guest concerns.
  • Assist with overall restaurant operations, including Point of Sale transactions, expediting, re-stocking, quality control, and staff breaks and performance.
  • Ensure restaurants are sanitized, cleaned, stocked, and set up correctly for opening and throughout the shift.
  • Communicate with fellow Supervisors to ensure successful operations of the restaurant(s).
  • Identify and report Out of Order equipment to management for repair.
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, and conflict resolution.
Requirements:
  • Some High School education or equivalent.
  • 1+ year of previous experience in a food service team lead capacity or leadership role.
  • 1+ year of utilizing Point-of-Sale (POS) technology.
  • Basic mathematical skills for cash handling.
  • Flexibility regarding scheduling, including nights, weekends, and holidays as needed.
  • Successful completion of a criminal background check and drug screen.
Preferred Qualifications:
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Proven teamwork and ability to project a professional image.

We offer a competitive benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave. Join our team and grow your career with cross-training, scholarship fund, and talent development programs at all levels.



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