Sales and Servicing Manager

1 month ago


San Antonio, United States 1st Franklin Financial Corporation Full time

Sales and Servicing Manager

Annual Salary - $65,000.00 to $75,000.00

We are looking for a Sales and Servicing Manager to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.

The Sales & Servicing Manager is responsible for planning, organizing, and directing all lending and servicing activities of the Branch Operations Support Centre. This leader plays a key role in the organization ensuring responsible growth in lending, servicing, and support of operational needs of the branch network. The manager ensures efficient, compliant, and customer-centric delivery of financial services, driving the organizations growth and overall success.

Principal Accountabilities and Key Activities

  • Develops and assures Branch Operations Centre growth, profitability goals and objectives are met
  • Manage all loans including underwriting and approvals of consumer and indirect loans within delegated authority for lending limits
  • Manage and maintains branch operations support Centre delinquency control and personally engages with delinquent accounts as appropriate
  • Maintain Branch Operations Centre budget
  • Assist in personnel management including hiring, termination, disciplinary actions, and salary administration
  • Ensures that communication is disseminated in a timely and efficient manner to all employees within Branch Operations Support Centre
  • Ensures Quality Control reviews are completed timely, and results delivered to field management
  • Daily reviews for loan quality
  • Conducts Loan approval over employee limit
  • Ensures loans are properly originated and serviced
  • Ensures that each employee has the necessary elements to effectively lend & collect

Education, Qualifications and Experience

Essential

  • Undergraduate degree in business or relative experience
  • Minimum five (5) years’ experience in financial services dealing with customers and managing staff personnel in a branch or centralized location.
  • Ability to meet current Licensing requirements of various States and Federal regulators
  • Ability to travel extensively
  • Ability to maintain confidential business and personal information
  • Advances interpersonal relationship skills at a variety of levels and differing social and business settings.
  • Demonstrate the ability to analyze relevant information and apply individual judgement.
  • Action and result focused
  • Proficient with MS Office Suite products
  • Must possess a valid driver’s license and the ability to operate an automobile

Desirable

  • Bilingual English/Spanish
  • Advanced educational degree or training
  • Ability to understand how this function aligns with business priorities, culture change, organization design, strategic planning, and communication planning.


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