Intake Manager

1 month ago

Jacksonville, United States Farah & Farah Full time

We are seeking an experienced and dedicated 2nd Shift Intake Manager to lead our intake team and ensure exceptional service delivery during the evening hours. The ideal candidate will have a minimum of 3 years of call center management experience, with a strong preference for backgrounds in law firms or personal injury services. This role is crucial in managing the intake process, improving operational efficiency, and providing strategic guidance to enhance client interactions.


Shift: 2:30pm-11pm ET Monday-Friday


Key Responsibilities:

  • Oversee daily operations of the intake department during the 2nd shift, ensuring all team members meet performance and quality standards.
  • Manage, train, and mentor intake specialists, fostering a positive and productive work environment.
  • Develop and implement processes to streamline intake procedures and improve client satisfaction.
  • Monitor call metrics, analyze performance data, and prepare reports for upper management.
  • Collaborate with attorneys and other departments to ensure seamless communication and client care.
  • Address and resolve any escalated client issues or inquiries, ensuring timely and effective resolution.
  • Maintain compliance with legal regulations and company policies related to client intake.
  • Identify training needs and coordinate ongoing training sessions for team members.
  • Stay updated on industry trends, best practices, and relevant legal developments.


Qualifications:

  • Bachelor’s degree in Business Administration, Management, or related field preferred.
  • Minimum of 3 years of experience in call center management, preferably in a legal or personal injury environment.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication and interpersonal skills.
  • Proficient in call center software and Microsoft Office Suite.
  • Ability to analyze data and make informed decisions based on performance metrics.
  • Knowledge of personal injury law and legal processes is a significant advantage.
  • Flexibility to work evenings and weekends as needed.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Professional development and growth opportunities.
  • A chance to make a meaningful impact in the lives of clients seeking legal assistance.


Equal Opportunity Statement

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Intake Manager

    4 weeks ago

    jacksonville, United States Farah & Farah Full time

    We are seeking an experienced and dedicated 2nd Shift Intake Manager to lead our intake team and ensure exceptional service delivery during the evening hours. The ideal candidate will have a minimum of 3 years of call center management experience, with a strong preference for backgrounds in law firms or personal injury services. This role is crucial in...

  • Intake Manager

    4 weeks ago

    jacksonville, United States Farah & Farah Full time

    We are seeking an experienced and dedicated 2nd Shift Intake Manager to lead our intake team and ensure exceptional service delivery during the evening hours. The ideal candidate will have a minimum of 3 years of call center management experience, with a strong preference for backgrounds in law firms or personal injury services. This role is crucial in...

  • Intake Manager

    2 weeks ago

    Jacksonville, United States Farah & Farah Full time

    We are seeking an experienced and dedicated 2nd Shift Intake Manager to lead our intake team and ensure exceptional service delivery during the evening hours. The ideal candidate will have a minimum of 3 years of call center management experience, with a strong preference for backgrounds in law firms or personal injury services. This role is crucial in...

  • Intake Attorney

    4 weeks ago

    Jacksonville, Florida, United States Jacksonville Area Legal Aid Full time

    About Jacksonville Area Legal AidJacksonville Area Legal Aid (JALA) is a non-profit organization dedicated to providing legal assistance and advocacy for low-income individuals and families. Our mission is to ensure access to justice and fair treatment in the areas of housing, consumer rights, family law, and other essential legal services.Job SummaryWe are...

  • Intake Specialist

    4 weeks ago

    Jacksonville, United States Contemporary Staffing Inc Full time

    Contemporary Staffing Solutions (CSS) is seeking an Intake Specialist to join our client in for a hybrid opportunity inJacksonville, FL! The Intake Specialist plays a vital role in the initial interaction with potential clients, serving as the first point of contact for those seeking services. This role is responsible for conducting eligibility screenings,...

  • Intake Operator

    2 weeks ago

    jacksonville, United States Farah & Farah Full time

    Farah and Farah, P.A. is a leading personal injury law firm dedicated to serving the community with integrity, compassion, and exceptional legal expertise. Our team is passionate about fighting for justice and providing outstanding support to our clients. We are currently seeking an enthusiastic and detail-oriented Intake Operator to join our Jacksonville...

  • Intake Operator

    2 weeks ago

    Jacksonville, United States Farah & Farah Full time

    Farah and Farah, P.A. is a leading personal injury law firm dedicated to serving the community with integrity, compassion, and exceptional legal expertise. Our team is passionate about fighting for justice and providing outstanding support to our clients. We are currently seeking an enthusiastic and detail-oriented Intake Operator to join our Jacksonville...

  • Intake Operator

    1 week ago

    Jacksonville, United States Farah & Farah Full time

    Farah and Farah, P.A. is a leading personal injury law firm dedicated to serving the community with integrity, compassion, and exceptional legal expertise. Our team is passionate about fighting for justice and providing outstanding support to our clients. We are currently seeking an enthusiastic and detail-oriented Intake Operator to join our Jacksonville...

  • Legal Intake Coordinator

    4 weeks ago

    Jacksonville, Florida, United States Baggett Law Full time

    Legal Intake Specialist Opportunity at Baggett LawWe are seeking a highly skilled and empathetic Legal Intake Specialist to join our team at Baggett Law. As a key member of our team, you will be responsible for surveying prospective clients, managing new client onboarding, and data entry in our case management system.Key Responsibilities:Conduct thorough...

  • Intake Specialist II

    2 months ago

    Jacksonville, United States Farah & Farah, P.A. Full time

    Overview: We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist II. In this role, you will be the first impression for clients reaching out to us, providing essential support and guidance throughout the call. Your role will be pivotal in ensuring an exceptional level of service and care for our clients....

  • Legal Intake Specialist

    4 months ago

    Jacksonville, United States Baggett Law Full time

    DescriptionOur rapidly growing law practice is seeking a full-time Legal Intake Specialist to join our team! You'll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We'll provide the training and resources to help you...

  • Legal Intake Specialist

    4 months ago

    Jacksonville, United States Baggett Law Full time

    Description Our rapidly growing law practice is seeking a full-time Legal Intake Specialist to join our team! You'll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We'll provide the training and resources to help you...

  • Intake Attorney

    4 weeks ago

    Jacksonville, Florida, United States Jacksonville Area Legal Aid Full time

    About the RoleJacksonville Area Legal Aid (JALA) is a non-profit organization dedicated to providing legal assistance and advocacy for low-income individuals and families. We are seeking a full-time attorney to join our Intake Unit in our downtown Jacksonville office.ResponsibilitiesAssist with daily administration of walk-in applicants and emergencies,...

  • Intake Attorney

    4 weeks ago

    Jacksonville, Florida, United States Jacksonville Area Legal Aid Full time

    About the RoleJacksonville Area Legal Aid (JALA) is a non-profit organization dedicated to providing legal assistance and advocacy for low-income individuals and families. We work to ensure access to justice and fair treatment in the areas of housing, consumer rights, family law, and other essential legal services.We are seeking a full-time attorney for our...

  • Intake Attorney

    3 weeks ago

    Jacksonville, Florida, United States Jacksonville Area Legal Aid Full time

    About the RoleJacksonville Area Legal Aid (JALA) is a non-profit organization dedicated to providing legal assistance and advocacy for low-income individuals and families.We work to ensure access to justice and fair treatment in the areas of housing, consumer rights, family law, and other essential legal services.This is an exciting opportunity for a...

  • CareIQ Intake Specialist I

    3 weeks ago

    Jacksonville, United States CorVel Corporation Full time

    The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and...

  • CareIQ Intake Specialist I

    1 month ago

    Jacksonville, United States CorVel Corporation Full time

    The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and...

  • Intake Specialist II

    4 weeks ago

    Jacksonville, Florida, United States Farah & Farah, P.A. Full time

    Job Summary:We are seeking a compassionate and dedicated professional to provide exceptional support and guidance to clients as an Intake Specialist II. In this role, you will be the first point of contact for clients, offering empathetic and attentive support to help them navigate our services.Key Responsibilities:Provide high-quality client support and...

  • CareIQ Intake Specialist I

    4 weeks ago

    Jacksonville, Florida, United States CorVel Healthcare Corporation Full time

    Job SummaryThe CareIQ Intake Specialist provides exceptional customer service to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Provides quality customer...

  • Legal Intake Specialist

    2 weeks ago

    Jacksonville, United States Baggett Law Full time

    Job DescriptionJob DescriptionOur rapidly growing law practice is seeking a full-time Legal Intake Specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and...