Lead Medical Emergency Dispatcher

2 weeks ago

Bethesda, United States HRUCKUS Full time

Veteran Firm Seeking a Lead Medical Emergency Dispatcher for an Onsite Assignment in Bethesda, MD


My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.


One of our newest clients is seeking a Lead Medical Emergency Dispatcher role in Bethesda, MD.


The ideal candidate is a Bethesda, MD Resident with 6+ years of professional experience working with military and defense and at least 1 year of emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication.


If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.


Thanks,


Stephen M Hrutka

Principal Consultant

www.hruckus.com


Executive Summary: HRUCKUS seeks a dynamic, organized, and resilient individual to join our crew as a Lead Emergency Services Dispatcher. The successful candidate thrives in fast-paced environments, possesses exceptional leadership skills, and has a passion for ensuring the safety and well-being of the community.


The position is onsite, and there is no opportunity for remote work.


Position Description: The role will oversee the operations of our emergency services dispatch team, ensuring efficient and effective response to emergency calls and dispatching appropriate personnel. You will lead a team of dispatchers, providing guidance, support, and training to ensure high-quality service delivery. Your performance will be assessed through hands-on experience during emergency scenarios and by reviewing work conducted alongside government employees.


Position Duties:

  • Supervisory Excellence: Lead and mentor a team of emergency dispatchers, providing guidance, support, and training to ensure optimal performance during high-pressure situations
  • Operational Oversight: Oversee the day-to-day operations of the dispatch center, ensuring efficient allocation of resources, adherence to protocols, and timely response to emergencies
  • Resource Management: Manage staffing schedules, equipment maintenance, and inventory to ensure seamless operations and readiness to respond to emergencies at any given moment
  • Quality Assurance: Implement quality control measures to ensure accuracy, efficiency, and compliance with established procedures and regulations
  • Collaborative Coordination: Foster strong relationships with government employees, emergency response agencies, law enforcement, fire departments, and medical personnel to facilitate effective communication and coordination during emergencies
  • Ensure accurate maintenance of daily timekeeping entered by employees
  • Participate in recruitment, hiring, and onboarding of new call center staff as needed
  • Responsible for creating reports and liaising with various stakeholders to brief the status of the contract and any risks that may arise
  • Perform other duties and responsibilities as assigned by management


Required Skills:

  • 3+ years of strong leadership skills are required
  • 6+ years of professional experience working with military and defense customers is required
  • 1 year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication
  • Ability to work well under pressure
  • College Degree or equivalent professional experience in a supervisor or manager role is a plus
  • Proficiency in standard computer operations, including proficient typing skills
  • Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
  • Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship
  • Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
  • Ability to analyze information given over the telephone in emergency situations quickly
  • Ability to communicate and interact orally with a variety of individuals in emergency situations


Physical Requirements:

  • Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use.

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