Emergency Services Dispatcher

2 weeks ago

Bethesda, Maryland, United States LaunchTech, LLC Full time
Emergency Services Dispatcher

We are seeking a highly skilled and experienced Emergency Services Dispatcher to join our team at LaunchTech, LLC. As an Emergency Services Dispatcher, you will play a critical role in providing emergency communication reception and dispatching services to support the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD.

Key Responsibilities:
  • Provide emergency communication reception and dispatching services, determining the nature of the emergency in accordance with established guidelines.
  • Determine the response and services to be rendered based upon the emergency call received and dispatch the correct emergency team based upon the information received.
  • Maintain constant liaison with the scene of the emergency, including fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.
  • Use independent judgment to determine which calls need immediate attention and prioritize multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.
  • Monitor various emergency radios, including police, fire, and mutual aid frequencies.
  • Provide information to senior officials as requested and conduct follow-up inquiries to track action being taken within the hospital.
  • Coordinate with military and civilian agencies in response to aid requests in accordance with locally established protocols.
  • Conduct daily pager tests at required intervals, ensuring proper response times, and coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment as needed.
  • Maintain an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center and ensure that information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center.
  • Maintain maps, checklists, online data logs, and charts, and be fully proficient in the use of these checklists during emergency operations.
  • Provide input to the supervisor regarding maintenance and updating of checklists and maintain on and off-base maps and other visual aids frequently utilized as quick information references for responding emergency personnel.
  • Operate and maintain telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center, monitor radio and telephone communications with police, fire, and hospital units during emergencies, and refer non-emergency callers to appropriate agencies as needed.
  • Receive, relay, and transfer phone calls and documents messages, operate the Hospital Code Alarm system, receive and process all significant information received in accordance with established protocols, and operate the WRNMMC paging system to make announcements.
  • Prepare and maintain reports and records relating to emergency responses, prepare an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines, and provide statistical data to supervisors.
Requirements:
  • Must have an ACTIVE security clearance of Public Trust or higher.
  • At least two (2) years of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication.
  • Ability to work well under pressure.
  • High School Diploma.
  • Proficiency in standard computer operations, including proficient typing skills.
  • Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation.
  • Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship.
  • Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams.
  • Ability to analyze information given over the telephone in emergency situations quickly.
  • Ability to communicate and interact orally with a variety of individuals in emergency situations.

Working conditions: This is a 24/7 365 days a year effort.

Physical requirements: Normal office environment mobility, including sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds, turning, pushing, normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use.

Benefits:
  • Medical.
  • Dental.
  • Vision.
  • 401K w/ Match.
  • PTO.
  • Making a difference and helping those in need.
  • And more?

LaunchTech, LLC is an Equal Opportunity Employer. Discrimination and harassment of any kind of employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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