Lead Medical Emergency Dispatcher

6 days ago

Bethesda, Maryland, United States HRUCKUS Full time
Lead Medical Emergency Dispatcher

HRUCKUS is seeking a highly skilled and experienced Lead Medical Emergency Dispatcher to join our team. As a key member of our emergency services team, you will be responsible for overseeing the operations of our dispatch center, ensuring efficient and effective response to emergency calls and dispatching appropriate personnel.

Key Responsibilities:

  • Supervise a team of emergency dispatchers, providing guidance, support, and training to ensure optimal performance during high-pressure situations
  • Oversee the day-to-day operations of the dispatch center, ensuring efficient allocation of resources, adherence to protocols, and timely response to emergencies
  • Manage staffing schedules, equipment maintenance, and inventory to ensure seamless operations and readiness to respond to emergencies at any given moment
  • Implement quality control measures to ensure accuracy, efficiency, and compliance with established procedures and regulations
  • Foster strong relationships with government employees, emergency response agencies, law enforcement, fire departments, and medical personnel to facilitate effective communication and coordination during emergencies

Requirements:

  • 3+ years of strong leadership skills
  • 6+ years of professional experience working with military and defense customers
  • 1 year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication
  • Ability to work well under pressure
  • College Degree or equivalent professional experience in a supervisor or manager role is a plus
  • Proficiency in standard computer operations, including proficient typing skills
  • Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
  • Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship
  • Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
  • Ability to analyze information given over the telephone in emergency situations quickly
  • Ability to communicate and interact orally with a variety of individuals in emergency situations

Physical Requirements:

  • Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use.

Why HRUCKUS?

At HRUCKUS, we value our employees and strive to create a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].

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