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Field Service Technician

1 month ago

Phoenix, United States Sharp Decisions Full time

POSITION DESCRIPTION:

PC LAN Technician/Field Support Technician

***Only W2 and Local Candidates of Arizona***


*Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted.

*This is NOT a remote or telecommuting position. Successful candidate must report to the Duty

Post every morning at 8:00 am.


The technician role is to update and upgrade the agency's hardware and software. Technicians assist internal customers on a daily basis resolving issues and working as a liaison to other divisions within Company. *Position requires ACJIS Certification (Arizona Criminal Justice Information System) provided by Company and there is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our Company Enforcement Officers (our Company Police for the Public) devices. Duties include: Server Support, Desktop support, support customers on the Company network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Update and upgrade software. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals."" General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Knowledge of Google Suite Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2


*Minimum 4 years of current working experience in an IT field *Must have a current AZ Driver’s license with a good driving record *Associate/Bachelor degree in a related field is preferred Strong customer service skills Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skills Excellent self-organization and time management skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met *Resource will be working in a professional environment and will be held to a dress code standard *Position works with Criminal Justice hardware and Software and must be able to pass ACJIS background test to obtain a Level D - Technical certification from the Arizona Department of Safety.


SKILLS REQUIRED:

Strong customer service skills Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skills Excellent self-organization and time management skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met *Resource will be working in a professional environment and will be held to a dress code standard *Position works with Criminal Justice hardware and Software and must be able to pass ACJIS background test to obtain a Level D - Technical certification from the Company

EXPERIENCE REQUIRED:

l General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures

l Knowledge of Microsoft products including operating systems and Office

l Knowledge of Google Suite Computer hardware configuration and repair knowledge

l Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices

l Advanced troubleshooting skills Problem definition and alternative analysis skills

l Experience with Active Directory Experience with Windows 10 Experience with

l Windows 7 Experience with Server 2008 and Server 2012 engineering

l Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2

l Minimum 4 years of current working experience in an IT field

l Must have a current AZ Driver’s license with a good driving record


EXPERIENCE PREFFERED:

l Associate/Bachelor degree in a related field is preferred

EDUCATION REQUIRED:

l Associate/Bachelor degree in a related field is preferred