Dynamics CRM Business Analyst

1 month ago


Alpharetta, United States Hexaware Technologies Full time

Description :


  • Dynamics CRM Business Process consultant with minimum 15+ years of experience in defining and implementing business processes for large enterprise programs.
  • Business functional expertise in CRM, including conducting workshops, designing future-state processes, and collaborating with business stakeholders to define objectives and outcomes
  • Helps customers define processes and be an advisor to customers and other consultants
  • Advises customers on best practices for CRM processes, user interface, and architecture
  • Assists technical consultants with architecting CRM, related customizations, and reports to model the client’s organizational processes
  • Provide guidance and support to clients during the implementation process, including training and troubleshooting
  • Create and maintain project documentation, including process flows, user stories, and use cases
  • Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing and Customer Service.
  • Good knowledge with the latest industry developments and product updates related to Dynamics 365 CRM
  • Sales/business SME that knows CRM and how to best configure to sell; in this case cloud services and products which could encompass the below:
  • Assess and recommend tweaking a customer’s sales process to align to best practices which will inform and drive CRM feature implementation
  • Determine customer’s sales process is already closely aligned to services/product sales best practices and configure/optimize CRM features to align
  • Suggest/recommend additional CRM features or defining new processes that could provide value to business



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