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Customer Service Assistant
3 months ago
Our popular fashion client is seeking an eCommerce Customer Service Assistant to to join their team in Downey. This will be starting ASAP - an on-going temp role.
Responsibilities:
- Field inbound customer service calls to support global ecommerce business.
- Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage
- Review and effectively respond to incoming customer emails in a timely manner
- Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
- Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
- Document, organize and process customer exchange and returns paperwork
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Shopify, Gorgias, Aircall, and Shiphero
Please submit your resume for consideration
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